Developing a service quality scale in context of organized grocery retail of India P Jain, VS Aggarwal Management Decision 56 (9), 1969-1990, 2018 | 34 | 2018 |
Service Quality Models: Review V Aggarwal, P Jain BVIMSR’s Journal of Management Research 7 (2), 125-136, 2015 | 33 | 2015 |
The Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains. P Jain, VS Aggarwal Amity Business Review 18 (2), 2017 | 28 | 2017 |
Validating RSQS In Organised Electronics Retail Market In India P Jain, VS Aggarwal BVIMSR’s Journal of Management Research 8 (2), 128, 2016 | 5 | 2016 |
Effects of (COVID)-19 Pandemic on Tourism Businesses in India: Operational and Strategic Measures Undertaken for Survival PJ Aggarwal, RP Singh Kaurav, D Gursoy Tourism Culture & Communication 23 (2-3), 177-191, 2023 | 4 | 2023 |
Impact of HRM practices on employee productivity in times of COVID-19 pandemic PJ Aggarwal, N Khurana, Shefali International Journal of Productivity and Quality Management 38 (1), 73-97, 2023 | 4 | 2023 |
Service Quality Dimensions in the Context of Herzberg Two Factor Theory: An Exploratory Study of India and Taiwan PJ Aggarwal International Journal of Asian Business and Information Management (IJABIM …, 2023 | 1 | 2023 |
CUSTOMER PERCEPTIONS OF SERVICE QUALITY DIMENSIONS: A COMPARATIVE STUDY OF INDIAN AND TAIWANESE ORGANISED GROCERY RETAIL CONSUMERS P Jain, VS Aggarwal Department of Marketing Management, University of Kelaniya, Sri Lanka., 2017 | | 2017 |
Servqual vs RSQS P Jain, VS Agg Asian Journal of Management 8 (3), 774-780, 2017 | | 2017 |