Simple methods for shift scheduling in multi-skill call centers S Bhulai, G Koole, A Pot Manufacturing and Service Operations Management 10 (3), 411-420, 2008 | 182 | 2008 |
A queueing model for call blending in call centers S Bhulai, G Koole IEEE Transactions on Automatic Control 48 (8), 1434-1438, 2003 | 174 | 2003 |
The predictive power of ranking systems in association football J Lasek, Z Szlávik, S Bhulai International Journal of Applied Pattern Recognition 1 (1), 27-46, 2013 | 160 | 2013 |
An efficient heuristic for real-time ambulance redeployment CJ Jagtenberg, S Bhulai, RD van der Mei Operations Research for Health Care 4, 27-35, 2015 | 152 | 2015 |
Background and enrollment characteristics of students with autism in higher education T Bakker, L Krabbendam, S Bhulai, S Begeer Research in autism spectrum disorders 67, 101424, 2019 | 92 | 2019 |
Optimal patient and personnel scheduling policies for care-at-home service facilities PM Koeleman, S Bhulai, M van Meersbergen European Journal of Operational Research 219 (3), 557-563, 2012 | 90 | 2012 |
A simple staffing method for multiskill call centers A Pot, S Bhulai, G Koole Manufacturing & Service Operations Management 10 (3), 421-428, 2008 | 83 | 2008 |
The effect of ambulance relocations on the performance of ambulance service providers TC Van Barneveld, S Bhulai, RD van der Mei European Journal of Operational Research 252 (1), 257-269, 2016 | 82 | 2016 |
Dynamic ambulance dispatching: is the closest-idle policy always optimal? CJ Jagtenberg, S Bhulai, RD van der Mei Health care management science 20, 517-531, 2017 | 78 | 2017 |
A dynamic ambulance management model for rural areas: computing redeployment actions for relevant performance measures TC Van Barneveld, S Bhulai, RD van der Mei Health care management science 20, 165-186, 2017 | 59 | 2017 |
Real-time ambulance relocation: Assessing real-time redeployment strategies for ambulance relocation T Van Barneveld, C Jagtenberg, S Bhulai, R van der Mei Socio-Economic Planning Sciences 62, 129-142, 2018 | 55 | 2018 |
Dynamic routing policies for multiskill call centers S Bhulai Probability in the Engineering and Informational Sciences 23 (1), 101-119, 2009 | 55 | 2009 |
On the structure of value functions for threshold policies in queueing models S Bhulai, G Koole Journal of Applied Probability 40 (3), 613-622, 2003 | 51 | 2003 |
How to improve a team's position in the FIFA ranking? A simulation study J Lasek, Z Szlávik, M Gagolewski, S Bhulai Journal of Applied Statistics 43 (7), 1349-1368, 2016 | 46 | 2016 |
Optimal resource allocation in survey designs M Calinescu, S Bhulai, B Schouten European Journal of Operational Research 226 (1), 115-121, 2012 | 44 | 2012 |
On structural properties of the value function for an unbounded jump Markov process with an application to a processor sharing retrial queue S Bhulai, AC Brooms, FM Spieksma Queueing Systems 76 (4), 425-446, 2014 | 41 | 2014 |
Compliance tables for an EMS system with two types of medical response units TC Van Barneveld, RD van der Mei, S Bhulai Computers & Operations Research 80, 68-81, 2017 | 37 | 2017 |
Sentiment analysis with long short-term memory networks F Miedema, S Bhulai Vrije Universiteit Amsterdam 1, 1-17, 2018 | 34 | 2018 |
EMS call center models with and without function differentiation: A comparison M van Buuren, GJ Kommer, R van der Mei, S Bhulai Operations Research for Health Care 12, 16-28, 2017 | 34 | 2017 |
A multiphased approach for modeling and analysis of the BitTorrent protocol V Rai, S Sivasubramanian, S Bhulai, P Garbacki, M van Steen 27th IEEE International Conference on Distributed Computing Systems, 2007 …, 2007 | 33 | 2007 |