| Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. AM Susskind, KM Kacmar, CP Borchgrevink Journal of applied psychology 88 (1), 179, 2003 | 625 | 2003 |
| M., CP Borchgrevink, KM Kacmar & RA Brymer (2000). Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model A Susskind International Journal of Hospitality Management 19, 53-77, 0 | 341* | |
| How organizational standards and coworker support improve restaurant service AM Susskind, KM Kacmar, CP Borchgrevink Cornell Hotel and Restaurant Administration Quarterly 48 (4), 370-379, 2007 | 219 | 2007 |
| Hand washing practices in a college town environment. CP Borchgrevink, JM Cha, S Kim Journal of Environmental Health 75 (8), 18-24, 2013 | 180 | 2013 |
| Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types JM Cha, CP Borchgrevink Journal of Quality Assurance in Hospitality & Tourism 20 (2), 143-161, 2019 | 110 | 2019 |
| Customer service behavior and attitudes among hotel managers: A look at perceived support functions, standards for service, and service process outcomes AM Susskind, CP Borchgrevink, RA Brymer, KM Kacmar Journal of Hospitality & Tourism Research 24 (3), 373-397, 2000 | 76 | 2000 |
| Crisis bargaining: Tracking relational paradox in hostage negotiation WA Donohue, C Ramesh, C Borchgrevink International Journal of Conflict Management 2 (4), 258-274, 1991 | 75 | 1991 |
| Operations budgeting practices of lodging firms in the United States and Scandinavia RS Schmidgall, CP Borchgrevink, OH Zahl-Begnum International Journal of Hospitality Management 15 (2), 189-203, 1996 | 69 | 1996 |
| Leader-member exchange development: A hospitality antecedent investigation CP Borchgrevink, FJ Boster International Journal of Hospitality Management 16 (3), 241-259, 1997 | 66 | 1997 |
| Consumer preferred hot beverage temperatures CP Borchgrevink, AM Susskind, JM Tarras Food quality and Preference 10 (2), 117-121, 1999 | 57 | 1999 |
| Leader–member exchange (LMX) and frontline employees’ service-oriented organizational citizenship behavior in the foodservice context: exploring the moderating role of work status J Cha, CP Borchgrevink International Journal of Hospitality & Tourism Administration 19 (3), 233-258, 2018 | 51 | 2018 |
| Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the US and China MR Kim, L Choi, CP Borchgrevink, B Knutson, JM Cha International Journal of Contemporary Hospitality Management 30 (5), 2230-2248, 2018 | 43 | 2018 |
| Leader-member exchange: A test of the measurement model CP Borchgrevink, FJ Boster Hospitality Research Journal 17 (3), 75-100, 1994 | 36 | 1994 |
| The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance AM Susskind, KM Kacmar, CP Borchgrevink Cornell Hospitality Quarterly 59 (4), 390-396, 2018 | 34 | 2018 |
| Hotel employees’ organizational behaviors from cross-national perspectives MR Kim, L Choi, BJ Knutson, CP Borchgrevink International Journal of Contemporary Hospitality Management 29 (12), 3082-3100, 2017 | 29 | 2017 |
| Food intolerances, food allergies, and restaurants CP Borchgrevink, JD Elsworth, SE Taylor, KL Christensen Journal of Culinary Science & Technology 7 (4), 259-284, 2009 | 27 | 2009 |
| Norway seen from abroad: perceptions of Norway and Norwegian tourism: an image study CP Borchgrevink, BJ Knutson Journal of Hospitality & Leisure Marketing 4 (4), 25-46, 1997 | 26 | 1997 |
| Leader-member exchange and interpersonal relationships: Construct validity and path model CP Borchgrevink, FJ Boster Journal of Hospitality & Leisure Marketing 5 (1), 53-79, 1998 | 24 | 1998 |
| Guest–server exchange model and performance: The connection between service climate and unit-level sales in multiunit restaurants AM Susskind, KM Kacmar, CP Borchgrevink Journal of Hospitality & Tourism Research 42 (1), 122-141, 2018 | 23 | 2018 |
| Validating a typology of the customer from hell BJ Knutson, C Borchgrevink, B Woods Journal of Hospitality & Leisure Marketing 6 (3), 5-22, 1999 | 22 | 1999 |
