| Development and validation of the hospitality emotional labor scale KHL Chu, SK Murrmann Tourism Management 27 (6), 1181-1191, 2006 | 696 | 2006 |
| Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees BCP Kim, SK Murrmann, G Lee International Journal of Hospitality Management 28 (4), 612-619, 2009 | 449 | 2009 |
| When we are onstage, we smile: The effects of emotional labor on employee work outcomes KH Chu, MA Baker, SK Murrmann International Journal of Hospitality Management 31 (3), 906-915, 2012 | 324 | 2012 |
| The role of superoxide anion and hydrogen peroxide in phagocytosis-associated oxidative metabolic reactions. RL Baehner, SK Murrmann, J Davis, RB Johnston The Journal of clinical investigation 56 (3), 571-576, 1975 | 218 | 1975 |
| International labor markets and the migration of labor forces as an alternative solution for labor shortages in the hospitality industry JG Choi, RH Woods, SK Murrmann International Journal of Contemporary Hospitality Management 12 (1), 61-67, 2000 | 143 | 2000 |
| An investigation of the relationships among employee empowerment, employee perceived service quality, and employee job satisfaction in a US hospitality organization P He, SK Murrmann, RR Perdue Journal of Foodservice Business Research 13 (1), 36-50, 2010 | 134 | 2010 |
| Motivational effects of empowerment on employees’ organizational commitment: a mediating role of management trustworthiness BC Kim, G Lee, SK Murrmann, TR George Cornell Hospitality Quarterly 53 (1), 10-19, 2012 | 122 | 2012 |
| Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions HR Lee, SK Murrmann, KF Murrmann, K Kim Journal of Hospitality Marketing & Management 19 (2), 97-114, 2010 | 107 | 2010 |
| A pancultural study of restaurant service expectations in the United States and Hong Kong C Becker, SK Murrmann, KF Murrmann, GW Cheung Journal of Hospitality & Tourism Research 23 (3), 235-255, 1999 | 103 | 1999 |
| The effects of group membership and motivation on attendance: an international festival case. S Formica, S Murrmann | 103 | 1998 |
| Transient bactericidal defect of peripheral blood phagocytes from children with acute lymphoblastic leukemia receiving craniospinal irradiation RL Baehner, RG Neiburger, DE Johnson, SM Murrmann New England Journal of Medicine 289 (23), 1209-1213, 1973 | 88 | 1973 |
| The effect of cultural orientation on the service timing preferences of customers in casual dining operations: an exploratory study C Becker, SK Murrmann International Journal of Hospitality Management 18 (1), 59-65, 1999 | 71 | 1999 |
| New York restaurant industry: Strategic responses to September 11, 2001 CG Green, P Bartholomew, S Murrmann Journal of Travel & Tourism Marketing 15 (2-3), 63-79, 2004 | 67 | 2004 |
| Buying center: Who chooses convention sites? JD Clark, CH Price, SK Murrmann Cornell Hotel and Restaurant Administration Quarterly 37 (4), 72-76, 1996 | 60 | 1996 |
| The research design used to develop a high performance management system construct for US restaurant managers KS Murphy, S Murrmann International Journal of Hospitality Management 28 (4), 547-555, 2009 | 55 | 2009 |
| Socially responsible customers and the evaluation of service quality S Wattanakamolchai, M Singal, SK Murrmann Journal of Hospitality & Tourism Research 40 (6), 715-738, 2016 | 37 | 2016 |
| Dining in the city: Server behaviors, time preferences, and the effect of urbanization in restaurants M Baker, SK Murrmann, C Green Journal of foodservice business research 16 (2), 113-138, 2013 | 26 | 2013 |
| Planning and implementing an effective downsizing program JC Hutchinson, SK Murrmann, KF Murrmann International Journal of Hospitality Management 16 (1), 23-38, 1997 | 26 | 1997 |
| Prior experience satisfaction and subsequent fairness perceptions within the service experience D Severt, D Tesone, S Murrmann Journal of Hospitality & Leisure Marketing 13 (3-4), 121-137, 2006 | 25 | 2006 |
| Exploring culinary graduates’ career decisions and expectations CL Yen, CA Cooper, SK Murrmann Journal of Human Resources in Hospitality & Tourism 12 (2), 109-125, 2013 | 24 | 2013 |
