| The modern call center: A multi‐disciplinary perspective on operations management research Z Aksin, M Armony, V Mehrotra Production and operations management 16 (6), 665-688, 2007 | 1126 | 2007 |
| Call center simulation modeling: methods, challenges, and opportunities Mehrotra, Fama Proceedings of the 2003 Winter Simulation Conference, 2003. 1, 135-143 Vol. 1, 2003 | 169 | 2003 |
| Ringing up big business V Mehrotra OR MS TODAY 24, 18-25, 1997 | 119 | 1997 |
| Intelligent procedures for intra‐day updating of call center agent schedules V Mehrotra, O Ozlük, R Saltzman Production and operations management 19 (3), 353-367, 2010 | 85 | 2010 |
| Routing to manage resolution and waiting time in call centers with heterogeneous servers V Mehrotra, K Ross, G Ryder, YP Zhou Manufacturing & service operations management 14 (1), 66-81, 2012 | 75 | 2012 |
| A call center uses simulation to drive strategic change RM Saltzman, V Mehrotra Interfaces 31 (3), 87-101, 2001 | 75 | 2001 |
| Forecast errors in service systems SG Steckley, SG Henderson, V Mehrotra Probability in the Engineering and Informational Sciences 23 (2), 305-332, 2009 | 66 | 2009 |
| Lessons from mission-critical spreadsheets TA Grossman, V Mehrotra, Ö Özlük Communications of the Association for Information Systems 20 (1), 60, 2007 | 53 | 2007 |
| Getting value from your data scientists JG Harris, V Mehrotra MIT, 2014 | 48 | 2014 |
| Service system planning in the presence of a random arrival rate SG Steckley, SG Henderson, V Mehrotra Cornell University Operations Research and Industrial Engineering, 2004 | 48 | 2004 |
| Performance measures for service systems with a random arrival rate SG Steckley, SG Henderson, V Mehrotra Proceedings of the Winter Simulation Conference, 2005., 10 pp., 2005 | 38 | 2005 |
| From spreadsheets to simulations: A comparison of analysis methods for IC manufacturing performance M Baudin, V Mehrotra, B Tullis, D Yeaman, RA Hughes [1992 Proceedings] IEEE/SEMI International Semiconductor Manufacturing …, 1992 | 22 | 1992 |
| Staffing call centers under arrival-rate uncertainty with Bayesian updates J Zan, JJ Hasenbein, DP Morton, V Mehrotra Operations Research Letters 46 (4), 379-384, 2018 | 17 | 2018 |
| A student-centered approach to the business school management science course TA Grossman, V Mehrotra, M Sidaoui INFORMS Transactions on Education 16 (2), 42-53, 2016 | 17 | 2016 |
| A manager-friendly platform for simulation modeling and analysis of call center queueing systems R Saltzman, V Mehrotra Proceedings of the 2004 Winter Simulation Conference, 2004. 1, 2004 | 17 | 2004 |
| Simulation: the best way to design your call center V Mehrotra, D Profozich, V Bapat Telemarketing and Call Center Solutions 16, 28-31, 1997 | 17 | 1997 |
| Successful modeling of a semiconductor R&D facility B Tullis, V Mehrotra, D Zuanich IEEE/SEMI International Symposium on Semiconductor Manufacturing Science, 26-32, 1990 | 17 | 1990 |
| Customer success management, customer health, and retention in B2B industries B Hochstein, CM Voorhees, AB Pratt, D Rangarajan, DM Nagel, ... International Journal of Research in Marketing 40 (4), 912-932, 2023 | 15 | 2023 |
| OR process skills transform an out-of-control call center into a strategic asset V Mehrotra, TA Grossman Interfaces 39 (4), 346-352, 2009 | 9 | 2009 |
| Managing trade-offs in call center agent scheduling: methodology and case study R Saltzman, V Mehrotra Proceedings of the 2007 summer computer simulation conference, 643-651, 2007 | 9 | 2007 |
