| e-SELFQUAL: A scale for measuring online self-service quality DX Ding, PJH Hu, ORL Sheng Journal of Business Research 64 (5), 508-515, 2011 | 391 | 2011 |
| The impact of service system design and flow experience on customer satisfaction in online financial services D Xin Ding, PJH Hu, R Verma, DG Wardell Journal of Service Research 13 (1), 96-110, 2010 | 268 | 2010 |
| Self‐service technology and online financial service choice X Ding, R Verma, Z Iqbal International journal of service industry management 18 (3), 246-268, 2007 | 252 | 2007 |
| Outcome-based contracts as new business model: The role of partnership and value-driven relational assets ICL Ng, DX Ding, N Yip Industrial Marketing Management 42 (5), 730-743, 2013 | 225 | 2013 |
| Addressing endogeneity in operations management research: Recent developments, common problems, and directions for future research G Lu, XD Ding, DX Peng, HHC Chuang Journal of Operations Management 64, 53-64, 2018 | 206 | 2018 |
| The effect of experience, ownership and focus on productive efficiency: A longitudinal study of US hospitals DX Ding Journal of Operations Management 32 (1-2), 1-14, 2014 | 121 | 2014 |
| Customer experience in online financial services: A study of behavioral intentions for techno‐ready market segments XD Ding, Y Huang, R Verma Journal of Service Management 22 (3), 344-366, 2011 | 75 | 2011 |
| The impact of service design and process management on clinical quality: An exploration of synergetic effects XD Ding Journal of Operations Management 36, 103-114, 2015 | 50 | 2015 |
| Project management, critical praxis, and process-oriented approach to teamwork H Ding, X Ding Business Communication Quarterly 71 (4), 456-471, 2008 | 47 | 2008 |
| Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals X Ding, X Peng, GR Heim, VS Jordan Journal of Operations Management 66 (1-2), 176-198, 2020 | 33 | 2020 |
| Outcome-based contract performance and value co-production in B2B maintenance and repair service ICL Ng, X Ding | 27 | 2010 |
| Impacts of hospital complexity on experiential quality: Mitigating roles of information technology DX Peng, Y Ye, B Feng, DX Ding, GR Heim Decision Sciences 51 (3), 500-541, 2020 | 25 | 2020 |
| 360-degree rhetorical analysis of job hunting: A four-part, multimodal project H Ding, X Ding Business Communication Quarterly 76 (2), 239-248, 2013 | 24 | 2013 |
| Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence J Wirtz, J Hofmeister, PYP Chew, X Ding The Service Industries Journal 43 (15-16), 1173-1196, 2023 | 21 | 2023 |
| The impact of nurse staffing on turnover and quality: An empirical examination of nursing care within hospital units X Peng, Y Ye, X Ding, A Chandrasekaran Journal of Operations Management 69 (7), 1124-1152, 2023 | 11 | 2023 |
| The impact of electronic medical records on the process of care: Alignment with complexity and clinical focus X Ding, X Peng Decision Sciences 53 (2), 348-389, 2022 | 9 | 2022 |
| An assessment of statistical process control‐based approaches for charting student evaluation scores X Ding, D Wardell, R Verma Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006 | 9 | 2006 |
| Cost-quality tradeoff in nurse staffing: an exploration of USA hospitals facing market competition X Peng, Y Ye, RL Fan, X Ding, A Chandrasekaran International Journal of Operations & Production Management 42 (5), 577-602, 2022 | 8 | 2022 |
| Clues, flow channels, and cognitive states: an exploratory study of customer experiences with e-brokerage services DX Ding Service Science 3 (2), 182-193, 2011 | 8 | 2011 |
| A case study of drivers, barriers, and company size associated with C-TPAT program V Gupta, X Ding, TM Testa Supply Chain Forum: An International Journal 20 (4), 332-347, 2019 | 7 | 2019 |
Rohit VermaDean and USC Educational Foundation Distinguished Professor, Darla Moore School of Business在 cornell.edu 的电子邮件经过验证
