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Donald C. Barnes
Donald C. Barnes
在 uncw.edu 的电子邮件经过验证 - 首页
标题
引用次数
引用次数
年份
Investigating work engagement in the service environment
D C. Barnes, J E. Collier
Journal of Services Marketing 27 (6), 485-499, 2013
2322013
Tailoring to customers’ needs: Understanding how to promote an adaptive service experience with frontline employees
KM Wilder, JE Collier, DC Barnes
Journal of Service Research 17 (4), 446-459, 2014
1992014
Investigating the key routes to customer delight
DC Barnes, N Ponder, K Dugar
Journal of Marketing Theory and Practice 19 (4), 359-376, 2011
1612011
Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
DC Barnes, JE Collier, V Howe, K Douglas Hoffman
Journal of Services Marketing 30 (3), 277-289, 2016
1512016
Self-service delight: Exploring the hedonic aspects of self-service
JE Collier, DC Barnes
Journal of business research 68 (5), 986-993, 2015
1462015
Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter
JE Collier, DC Barnes, AK Abney, MJ Pelletier
Journal of Business Research 84, 150-161, 2018
1372018
To delight, or not to delight? This is the question service firms must address
DC Barnes, MB Beauchamp, C Webster
Journal of Marketing Theory and Practice 18 (3), 275-284, 2010
1342010
Customer Delight: A Review and Agenda for Research
DC Barnes, A Krallman
Journal of Marketing Theory and Practice 27 (2), 174-195, 2019
1272019
The impact of perceived customer delight on the frontline employee
DC Barnes, N Ponder, CD Hopkins
Journal of Business Research 68 (2), 433-441, 2015
1272015
Delighting baby boomers and millennials: Factors that matter most
MB Beauchamp, DC Barnes
Journal of Marketing Theory and Practice 23 (3), 338-350, 2015
1112015
Delight and the grateful customer: Beyond joy and surprise
J Ball, DC Barnes
Journal of Service Theory and Practice 27 (1), 250-269, 2017
992017
Customer delight and work engagement
DC Barnes, JE Collier, S Robinson
Journal of Services Marketing 28 (5), 380-390, 2014
932014
Investigating the employee’s perspective of customer delight
DC Barnes, JE Collier, N Ponder, Z Williams
Journal of Personal Selling & Sales Management 33 (1), 91-104, 2013
792013
Customer delight during a crisis: understanding delight through the lens of transformative service research
DC Barnes, J Mesmer-Magnus, LL Scribner, A Krallman, RM Guidice
Journal of Service Management, 2021
712021
The role of delight in driving repurchase intentions
T Meyer, DC Barnes, SB Friend
Journal of Personal Selling & Sales Management 37 (1), 61-71, 2017
682017
Observing delightful experiences of other customers: the double-edged sword of jealousy and joy
NL Ludwig, DC Barnes, M Gouthier
Journal of Service Theory and Practice 27 (1), 145-163, 2017
562017
Implementing a delight strategy in a restaurant setting: the power of unsolicited recommendations
DC Barnes, T Meyer, BR Kinard
Cornell Hospitality Quarterly 57 (3), 329-342, 2016
532016
Developing a psychometrically sound measure of collegiate teaching proficiency.
DC Barnes, BT Engelland, CF Matherne, WC Martin, CP Orgeron, JK Ring, ...
College Student Journal 42 (1), 199-214, 2008
362008
After-Service Gifts: Evaluating How Presence, Context and Value Impact Customer Satisfaction and Customer Delight
Barnes, Donald C, Tobias Kraemer, Matthias H.J. Gouthier, Nadine L. Ludwig ...
Journal of Marketing Theory and Practice, 2021
262021
Delight Spirals: The Cause and Consequence of Employee Perceived Customer Delight
R Guidice, DC Barnes, B Kinard
Journal of Service Theory and Practice, 2020
232020
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