| Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores F Pakdil, Ö Aydın Journal of Air Transport Management 13 (4), 229-237, 2007 | 538 | 2007 |
| Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions F Pakdil, TN Harwood Total Quality Management & Business Excellence 16 (1), 15-30, 2005 | 444 | 2005 |
| Criteria for a lean organisation: development of a lean assessment tool F Pakdil, KM Leonard International Journal of Production Research 52 (15), 4587-4607, 2014 | 320 | 2014 |
| The effect of organizational culture on implementing and sustaining lean processes F Pakdil, KM Leonard Journal of manufacturing technology management 26 (5), 725-743, 2015 | 260 | 2015 |
| Implementing and sustaining lean processes: the dilemma of societal culture effects F Pakdil, KM Leonard International Journal of Production Research 55 (3), 700-717, 2017 | 109 | 2017 |
| Culture and communication: Cultural variations and media effectiveness KM Leonard, JR Van Scotter, F Pakdil Administration & Society 41 (7), 850-877, 2009 | 96 | 2009 |
| Kalite kültürünü etkileyen faktörler üzerine bir derleme F Pakdil Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, 2004 | 72 | 2004 |
| A quality function deployment application using qualitative and quantitative analysis in after sales services F Pakdil, FB Işın, H Genç Total Quality Management & Business Excellence 23 (11-12), 1397-1411, 2012 | 71 | 2012 |
| Improving service quality in highway passenger transportation: a case study using quality function deployment F Pakdil, FB Kurtulmuşoğlu European Journal of Transport and Infrastructure Research 14 (4), 2014 | 68 | 2014 |
| The SAGE encyclopedia of quality and the service economy SM Dahlgaard-Park Sage Publications, 2015 | 63 | 2015 |
| Fuzzy SERVQUAL analysis in airline services O Aydin, F Pakdil Organizacija 41 (3), 108-115, 2008 | 51 | 2008 |
| Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach FB Kurtulmuşoğlu, F Pakdil, KD Atalay Transportmetrica A: Transport Science 12 (2), 175-202, 2016 | 45 | 2016 |
| Combined analysis of service expectations and perceptions in lodging industry through quality function deployment FB Kurtulmuşoğlu, F Pakdil Total Quality Management & Business Excellence 28 (11-12), 1393-1413, 2017 | 41 | 2017 |
| Ekip bazlı performans değerlendirme F Pakdil KalDer Forum,[Online]: www. kalder. org.(02. 2013), 2001 | 37 | 2001 |
| Driver performance appraisal using GPS terminal measurements: A conceptual framework B Şimşek, F Pakdil, B Dengiz, MC Testik Transportation Research Part C: Emerging Technologies 26, 49-60, 2013 | 35 | 2013 |
| The effects of TQM on corporate performance F Pakdil The Business Review 15 (1), 242-248, 2010 | 32 | 2010 |
| Validation of qualitative aspects of the Lean Assessment Tool (LAT) F Pakdil, P Toktaş, KM Leonard Journal of Manufacturing Technology Management 29 (7), 1094-1114, 2018 | 28 | 2018 |
| Cultural issues in implementing lean production T Lacksonen, B Rathinam, F Pakdil, D Gülel IIE Annual Conference. Proceedings, 1, 2010 | 27 | 2010 |
| Sağlık sektöründe kurumsal performans yönetimi F Pakdil Sağlık Sektöründe Performans Yönefimi Türkiye Örneği, 114-150, 2007 | 27 | 2007 |
| Six sigma project prioritization and selection: A multi-criteria decision making approach in healthcare industry F Pakdil, P Toktaş, GF Can International Journal of Lean Six Sigma 12 (3), 553-578, 2020 | 25 | 2020 |
