| Does Service Recovery Affect Customer Satisfaction? A Study on Co-Created Retail Industry MH Abd Rashid, F Sh Ahmad, AK Othman Procedia - Social and Behavioral Sciences 130, 455-460, 2014 | 62 | 2014 |
| Moderating Effects of Organizational Culture on the Link between Leadership Competencies and Job Role Performance MI Hamzah, AK Othman, N Hashim, MH Abd Rashid, MS Mohamad Besir Australian Journal of Basic and Applied Sciences 7 (10), 270-285, 2013 | 40 | 2013 |
| Hierarchical Service Quality Model towards Student Satisfaction AA Mansor, R Hasanordin, MH Abd Rashid, WE Wan Rashid International Journal of Innovation, Management and Technology 3 (6), 803-807, 2012 | 40 | 2012 |
| The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework MH Abd Rashid, F Sh Ahmad International Journal of Innovation, Management and Technology 5 (5), 401-405, 2014 | 39 | 2014 |
| Measuring and Achieving Quality Customer Service: A Study on Public Sector in Malaysia. MH Abd Rashid School of Hospitality and Service Management, Rochester Institute of Technology, 2008 | 21 | 2008 |
| Consumer Perceptions of Hybrid Electric Vehicle Adoption and the Green Automotive Market: The Malaysian Evidence MI Hamzah, NS Tanwir, SN Wahab, MH Abd Rashid Environment, Development and Sustainability, 1827-1851, 2022 | 19 | 2022 |
| Mobile Commerce Applications Service Quality in Enhancing Customer Loyalty Intention: Mediating Role of Customer Satisfaction NF Mohd Zariman, N Humaidi, MH Abd Rashid Journal of Financial Services Marketing, 2022 | 18 | 2022 |
| Service Quality and Patients’ Satisfaction in Healthcare Service in Malaysia MH Abd Rashid, AA Mansor, MI Hamzah International Journal of Customer Service Management 1 (1), 41-50, 2011 | 15 | 2011 |
| A Review on Full Service Restaurants in Malaysia MH Abd Rashid, MI Hamzah, ND Shobri, N Hashim International Tourism and Hospitality Journal 2 (2), 1-6, 2019 | 14 | 2019 |
| Creating Brand Evangelists Through Service Recovery: Evidence from the Restaurant Industry MH Abd Rashid, F Sh Ahmad, R Hasanordin Advanced Science Letters 23 (4), 2865–2867, 2017 | 9 | 2017 |
| The Role of SERVICESCAPE in Fostering Customer Satisfaction and Positive Emotion Among Shopping Mall Patrons NA Hamzah, MH Abd Rashid, AA Mansor, NDM Shobri International Journal of Academic Research in Business and Social Sciences …, 2020 | 7 | 2020 |
| Switching Intention, WOM and Quality of Public Transport Services: A Case of the Kuala Lumpur Conurbation MI Hamzah, SN Wahab, MH Abd Rashid, BH Voon Multimodal Transportation 2 (3), 100082, 2023 | 5 | 2023 |
| Are Customers Willing to Act Beyond Positive Word-of-Mouth After Service Recovery? A PLS-SEM Approach in the Restaurant Industry MH Abd Rashid, R Hasanordin, F Sh Ahmad International Journal of Arts and Sciences 9 (4), 535-548, 2017 | 5 | 2017 |
| Service Recovery and Satisfaction: The Moderating Role of Religiosity MH Abd Rashid, F Sh Ahmad Theory and Practice in Hospitality and Tourism Research, 535-539, 2015 | 5* | 2015 |
| Examining the Predictive Power of Leadership Competency Dimensionality in Higher Educational Institutions MI Hamzah, AK Othman, MH Abd Rashid, MS Mohamad Besir, N Hashim Procedia - Social and Behavioral Sciences 65, 1000-1006, 2012 | 5 | 2012 |
| Relationship between Stress Factors and Turnover Intention among Customer Service Employees of a Malaysian Mutinational Company MI Hamzah, N Hashim, MH Abd Rashid International Journal of Customer Service Management 1 (1), 1-14, 2011 | 5 | 2011 |
| Nexus Between Brand Transgression and Brand Forgiveness Among Islamic Banking Customers in Malaysia MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin Journal of Asian Finance, Economics and Business 9 (4), 2022 | 4 | 2022 |
| Coping with Service Failure and Recovery in Restaurant: Does Being Religious Matter? MH Abd Rashid, MI Hamzah, AA Mansor, SA Mat Ali Journal of Foodservice Business Research, 1-18, 2021 | 4 | 2021 |
| Service Failure Recovery in the Restaurant Industry: A Proposed Methodology Using Experimental-Based Design MH Abd Rashid, R Hasanordin, F Sh Ahmad Innovation and Best Practices in Hospitality and Tourism Research, 3-7, 2016 | 2 | 2016 |
| Forgive and Forget: Can Brand Transgression Lead to Behavioral Intention? MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin Interdisciplinary Journal of Management Studies 16 (4), 973-988, 2023 | 1 | 2023 |
Muhammad Iskandar Hamzah, PhDFaculty of Business and Management, Universiti Teknologi MARA Malaysia在 uitm.edu.my 的电子邮件经过验证
