| Empathy as a main ingredient of impactful crisis communication: The perspectives of crisis communication practitioners L Schoofs, G Fannes, AS Claeys Public Relations Review 48 (1), 102150, 2022 | 32 | 2022 |
| Spokespersons’ nonverbal behavior in times of crisis: The relative importance of visual and vocal cues A De Waele, AS Claeys, V Cauberghe, G Fannes Journal of Nonverbal Behavior 42, 441-460, 2018 | 28 | 2018 |
| Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation G Fannes, AS Claeys Public relations review 48 (2), 102183, 2022 | 9 | 2022 |
| Shaping attributions of crisis responsibility in the case of an accusation: the role of active and passive voice in crisis response strategies G Fannes, AS Claeys Journal of Language and Social Psychology 42 (1), 3-30, 2023 | 5 | 2023 |
| The importance of visual and vocal cues of organizational spokespersons in times of crisis A De Waele, AS Claeys, V Cauberghe, G Fannes 67th Annual conference of the International Communication Association (ICA), 2017 | 1 | 2017 |
| The Impact of Language Abstraction on the Effectiveness of Information Strategies During a Product‐Harm Crisis G Fannes, AS Claeys The Handbook of Crisis Communication, 357-371, 2022 | | 2022 |
| The Impact of Crisis Response Strategies on Responsibility Attributions: The Importance of Content and Form G Fannes, AS Claeys 72nd Annual ICA Conference, Date: 2022/05/26-2022/05/30, Location: Paris, 2022 | | 2022 |
| The impact of language abstraction on the effectiveness of crisis information strategies G Fannes, AS Claeys 8th European Communication Conference (ECREA), Date: 2021/09/06-2021/09/09 …, 2021 | | 2021 |
| Verbal Expressions of Empathy in Crisis Communication: The Role of Reciprocal Empathy and Perceived Authenticity G Fannes, AS Claeys 71st Annual ICA Conference, Date: 2021/05/27-2021/05/31, Location: Online, 2021 | | 2021 |
| Expressing empathy in times of crisis: The role of authentic language use G Fannes, AS Claeys Etmaal van de Communicatiewetenschap, Date: 2021/01/04-2021/01/05, Location …, 2021 | | 2021 |
