| Automatically responding to a request of a user G Sapoznik, H Dai, J Hackman, S Henry US Patent 9,715,496, 2017 | 149 | 2017 |
| Suggesting a response to a message by selecting a template using a neural network L Yu, CD Fox, S Henry US Patent App. 16/035,062, 2020 | 120 | 2020 |
| Maintaining quality of customer support messages JE Hackman, S Henry, AN Hampton, T Lei US Patent 10,489,792, 2019 | 92 | 2019 |
| Automatically suggesting resources for responding to a request G Sapoznik, S Henry US Patent 10,453,074, 2019 | 83 | 2019 |
| Automatically suggesting responses to a received message G Sapoznik, S Henry US Patent 9,805,371, 2017 | 79 | 2017 |
| Word hash language model S Henry US Patent 10,482,875, 2019 | 75 | 2019 |
| Automatically suggesting completions of text G Sapoznik, S Henry US Patent 9,807,037, 2017 | 67 | 2017 |
| Using semantic processing for customer support V Sehrawat, J Shaev, P Biswal, B Dillmann, J Hackman, S Henry, ... US Patent 10,083,451, 2018 | 53 | 2018 |
| Suggesting resources using context hashing S Henry US Patent 10,650,311, 2020 | 45 | 2020 |
| Removing personal information from text using a neural network FWP Heckel, S Henry US Patent 10,169,315, 2019 | 44 | 2019 |
| Word hash language model S Henry US Patent 10,109,275, 2018 | 41 | 2018 |
| Processing an incomplete message with a neural network to generate suggested messages LL Jiang, T Lei, S Henry US Patent 11,216,510, 2022 | 28 | 2022 |
| Method, medium, and system for responding to customer requests with state tracking S Henry US Patent 9,892,414, 2018 | 27 | 2018 |
| Removing personal information from text using a neural network FWP Heckel, S Henry US Patent 10,878,181, 2020 | 26 | 2020 |
| Using semantic processing for customer support V Sehrawat, J Shaev, P Biswal, B Dillmann, J Hackman, S Henry, ... US Patent 10,535,071, 2020 | 25 | 2020 |
| Determining to dispatch a technician for customer support DAO Roberts, S Henry, H Dai US Patent App. 15/649,061, 2019 | 22 | 2019 |
| Detecting events from customer support sessions S Henry US Patent 10,097,690, 2018 | 20 | 2018 |
| Metric learning for dynamic text classification J Wohlwend, ER Elenberg, S Altschul, S Henry, T Lei arXiv preprint arXiv:1911.01026, 2019 | 14 | 2019 |
| Removing personal information from text using multiple levels of redaction FWP Heckel, S Henry US Patent 11,386,259, 2022 | 11 | 2022 |
| Identifying representative conversations using a state model M Griffiths, L Xu, S Henry US Patent 10,984,781, 2021 | 9 | 2021 |
