| Usability testing for e-resource discovery: How students find and choose e-resources using library web sites A Fry, L Rich The journal of academic librarianship 37 (5), 386-401, 2011 | 67 | 2011 |
| How Libraries Are Providing Access to Electronic Serials LA Rich, JL Rabine Serials Review 25 (2), 35-46, 1999 | 39 | 1999 |
| How successfully do users search the Web? One real-time site allows you to “spy” on searchers JK Nims, L Rich College & research libraries news 59 (3), 155-159, 2019 | 26 | 2019 |
| Can student assistants effectively provide chat reference services? Student transcripts vs. librarian transcripts VJ Lux, L Rich Internet Reference Services Quarterly 21 (3-4), 115-139, 2016 | 26 | 2016 |
| The Changing Access to Electronic Journals LA Rich, JL Rabine Serials review 27 (3-4), 1-16, 2001 | 26 | 2001 |
| Reaching additional users with proactive chat L Rich, V Lux The Reference Librarian 59 (1), 23-34, 2018 | 14 | 2018 |
| Managing electronic journals in times of change J Rabine, L Rich, G Julian Experimentation and Collaboration, 279-283, 2021 | 9 | 2021 |
| On the origin of queries: where chat reference questions begin PR Dempsey, A Warner, V Lux, L Rich Internet Reference Services Quarterly 26 (2), 73-94, 2022 | 5 | 2022 |
| Changing Practices of Undergraduate Business Teaching at BGSU E Scarletto, L Rich, VJ Lux | | 2019 |
| Using Chat Metadata to Learn about Our Users V Lux, L Rich | | 2017 |
| The Good, the Bad & the Ugly About Quick and Dirty Assessment Efforts CT Boff, A Fry, K Mihaly, L Rich | | 2016 |
| Student Desk Assistants vs. Professional Librarians: How Do Their Chat Transcripts Compare? L Rich, K Najacht | | 2014 |
| Chat Transcript Analysis: Librarians vs. Student Assistants VJ Lux, L Rich | | 2014 |
