IT Service Management: A Cross-national Study of ITIL Adoption M Marrone, F Gacenga, A Cater-Steel, L and Kolbe Communications of the Association for Information Systems 34 (1), 865-892, 2014 | 183 | 2014 |
Extending the IT service quality measurement framework through a systematic literature review M Lepmets, A Cater-Steel, F Gacenga, E Ras Journal of Service Science Research 4, 7-47, 2012 | 85 | 2012 |
An international analysis of IT service management benefits and performance measurement F Gacenga, A Cater-Steel, M Toleman Journal of Global Information Technology Management 13 (4), 28-63, 2010 | 69 | 2010 |
A proposal and evaluation of a design method in design science research F Gacenga, A Cater-Steel, M Toleman, WG Tan The Electronic Journal of Business Research Methods 10 (2), 89-100, 2012 | 60 | 2012 |
IT service management: towards a contingency theory of performance measurement F Gacenga, A Cater-Steel, WG Tan, M Toleman Proceedings of International Conference on Information Systems (ICIS 2011), 2011 | 25 | 2011 |
A performance measurement framework for IT service management FN Gacenga University of Southern Queensland, 2013 | 13 | 2013 |
Measuring the performance of service orientated IT management F Gacenga, A Cater-Steel, M Toleman, WG Tan | 13 | 2011 |
Measuring the performance of IT service management F Gacenga, A Cater-Steel, M Toleman Communications of Global Information Technology (COGIT) 3 (2011), 13-24, 2011 | 7 | 2011 |
Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress] F Gacenga, A Cater-Steel, WG Tan Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011 | 3 | 2011 |
Performance measurement of IT service management: a case study of an Australian university F Gacenga, A Cater-Steel Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011 | 3 | 2011 |
Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers D Rossi, F Gacenga, PA Danaher Springer, 2016 | 2 | 2016 |
Research Data Management Framework for Institutions A Haythornwaite, A Nair, B Weaver, F Gacenga, R Missingham, S Ross, ... Zenodo, 2023 | 1 | 2023 |
Australian Drought Monitor D Cobon, F Gacenga, DA An-Vo, C Pudmenzky, T Nguyen-Huy, R Stone, ... University of Southern Queensland, 2022 | 1 | 2022 |
Keeping score: measuring ITSM performance F Gacenga, A Cater-Steel, M Toleman, WG Tan Proceedings of the 14th National Conference of IT Service Management Forum …, 2011 | 1 | 2011 |
Delivering value through IT service management metrics F Gacenga, A Cater-Steel ITSMF Bulletin: Informed Intelligence, 8-9, 2010 | 1 | 2010 |
What's Your PMF challenge? F Gacenga, A Cater-Steel ITSMF Bulletin: Informed Intelligence, 15-17, 2010 | 1 | 2010 |
A benefit based segmentation of radio audiences in Nairobi: a case study of university students FN Gacenga University of Nairobi,, 2000 | 1 | 2000 |
Applying the FAIR principles to the Drought Monitor to improve accessibility of data F Gacenga, DA An-Vo, J McCulloch, D Cobon 30th Conference of the Australian Meteorological and Oceanographic Society …, 2024 | | 2024 |
Using ARDC Nectar VMs, Jupyter Hub and GitHub to Deploy Agricultural Modelling Applications on the AgReFed Platform F Gacenga, DA An-Vo eResearch Australasia 2023 Conference, 2023 | | 2023 |
Making an Agricultural Research Dataset FAIR: A case study of the Australian Drought Monitor Dataset F Gacenga, DA An-Vo, D Cobon, R Young, J McCulloch eResearch Australasia 2023 Conference, 2023 | | 2023 |