Improving customer satisfaction, loyalty and profit: an integrated measurement and management system M Johnson, A Gustafsson John Wiley & Sons, 2006 | 737 | 2006 |
Towards an operations strategy for product‐centric servitization T Baines, H Lightfoot, J Peppard, M Johnson, A Tiwari, E Shehab, ... International Journal of Operations & Production Management 29 (5), 494-519, 2009 | 710 | 2009 |
Integrating the supply chain… 25 years on GC Stevens, M Johnson International Journal of Physical Distribution & Logistics Management 46 (1 …, 2016 | 487 | 2016 |
Assessing supply chain management success factors: a case study VM Rao Tummala, CLM Phillips, M Johnson Supply Chain Management: An International Journal 11 (2), 179-192, 2006 | 383 | 2006 |
Competing in a service economy A Gustafsson, M Johnson John Wiley & Sons, 2006 | 348 | 2006 |
Team IHMC's lessons learned from the DARPA robotics challenge trials M Johnson, B Shrewsbury, S Bertrand, T Wu, D Duran, M Floyd, P Abeles, ... Journal of Field Robotics 32 (2), 192-208, 2015 | 308 | 2015 |
9 16 G Fox, M Johnson, G Lyzenga, S Otto, J Salmon, D Walker Solving problems on concurrent processors 1, 1988 | 202 | 1988 |
Winning the people wars: Talent and the battle for human capital M Johnson Financial Times/Prentice Hall, 2000 | 176 | 2000 |
Does it pay to be a first mover in e. commerce? The case of Amazon. com K Mellahi, M Johnson Management Decision 38 (7), 445-452, 2000 | 158 | 2000 |
Basic math skills and performance in an introductory statistics course M Johnson, E Kuennen Journal of statistics education 14 (2), 2006 | 153 | 2006 |
Solving problems on concurrent processors vol. 1: General techniques and regular problems GC Fox, M Johnson, G Lyzenga, S Otto, J Salmon, D Walker, RL White Computers in Physics 3 (1), 83-84, 1989 | 151 | 1989 |
Communication, persuasion, and the conditioning value of selective exposure: Like minds may unite and divide but they mostly tune out K Arceneaux, M Johnson, J Cryderman Political communication 30 (2), 213-231, 2013 | 146 | 2013 |
Barriers to innovation adoption: A study of e‐markets M Johnson Industrial Management & Data Systems 110 (2), 157-174, 2010 | 139 | 2010 |
The crippled bottom line–measuring and managing sustainability RB Isaksson, R Garvare, M Johnson International Journal of Productivity and Performance Management 64 (3), 334-355, 2015 | 122 | 2015 |
Impact of big data and artificial intelligence on industry: developing a workforce roadmap for a data driven economy M Johnson, R Jain, P Brennan-Tonetta, E Swartz, D Silver, J Paolini, ... Global Journal of Flexible Systems Management 22 (3), 197-217, 2021 | 109 | 2021 |
The new rules of engagement: life-work balance and employee commitment M Johnson CIPD Publishing, 2004 | 100 | 2004 |
CRM fundamentals S Kostojohn, B Paulen, M Johnson Apress, 2011 | 92 | 2011 |
Stakeholder engagement for corporate sustainability: A comparative analysis of B2C and B2B companies M Johnson, F Redlbacher, S Schaltegger Corporate Social Responsibility and Environmental Management 25 (4), 659-673, 2018 | 80 | 2018 |
Defining the phygital marketing advantage M Johnson, R Barlow Journal of Theoretical and Applied Electronic Commerce Research 16 (6), 2365 …, 2021 | 71 | 2021 |
The paradigm shift to Business Excellence 2.0 B Enquist, M Johnson, Å Rönnbäck International Journal of Quality and Service Sciences 7 (2/3), 321-333, 2015 | 65 | 2015 |