Using regulatory focus to encourage physical distancing in services: When fear helps to deal with Mr. Deadly COVID-19 TK Do, CY Wang, P Guchait The Service Industries Journal 41 (1-2), 32-57, 2021 | 37 | 2021 |
Employee mindfulness and creativity: when emotions and national culture matter H Gip, TK Do, P Guchait, RL Fernando Garcia, A Pasamehmetoglu The Service Industries Journal 42 (5-6), 383-411, 2022 | 34 | 2022 |
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure H Gip, P Guchait, A Paşamehmetoğlu, TK Do International Journal of Contemporary Hospitality Management, 2022 | 33 | 2022 |
When normative framing saves Mr. Nature: Role of consumer efficacy in proenvironmental adoption TK Do, CY Wang, P Guchait Psychology & Marketing, 2021 | 24 | 2021 |
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality TK Do, HQ Gip, P Guchait, CY Wang International Journal of Contemporary Hospitality Management, 2022 | 22 | 2022 |
Hospitality employees’ affective experience of shame, self-efficacy beliefs and job behaviors: The alleviating role of error tolerance X Wang, P Guchait, TK Do, A Paşamehmetoğlu, X Wen International Journal of Hospitality Management 102, 103162, 2022 | 21 | 2022 |
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter? X Wang, P Guchait, TK Do, A Paşamehmetoğlu International Journal of Contemporary Hospitality Management, 2021 | 13 | 2021 |
Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development TK Do, H Gip, P Guchait, CY Wang, ES Baaklini Journal of Service Management, 2022 | 4 | 2022 |
It’s Time to Rethink the Consumption of Genetically Modified Foods: Practitioner Article DT Khoa, P Guchait Dealing with Socially Responsible Consumers: Studies in Marketing, 197-205, 2023 | 1 | 2023 |
Being Alone or Together: How Frontline Anthropomorphized Robots Affect Solo (vs. Joint) Service Consumption DT Khoa, KW Chan Journal of Service Research, 10946705231218405, 2023 | | 2023 |