| Pine and Gilmore's concept of experience economy and its dimensions: An empirical examination in tourism M Mehmetoglu, M Engen Journal of Quality Assurance in Hospitality & Tourism 12 (4), 237-255, 2011 | 790 | 2011 |
| Continuing the development of the public service logic: a study of value co-destruction in public services M Engen, M Fransson, J Quist, P Skålén Public Management Review 23 (6), 886-905, 2021 | 187 | 2021 |
| Exploring the role of front-line employees as innovators M Engen, P Magnusson The Service Industries Journal 35 (6), 303-324, 2015 | 92 | 2015 |
| Understanding public service innovation as resource integration and creation of value propositions P Skålén, J Karlsson, M Engen, PR Magnusson Australian Journal of Public Administration 77 (4), 700-714, 2018 | 80 | 2018 |
| Linking structural empowerment to employee-driven innovation: the mediating role of psychological empowerment C Echebiri, S Amundsen, M Engen Administrative sciences 10 (3), 42, 2020 | 79 | 2020 |
| Radical versus incremental innovation: the importance of key competences in service firms M Engen, IE Holen Technology Innovation Management Review 4 (4), 2014 | 52 | 2014 |
| Casting for service innovation: The roles of frontline employees M Engen, P Magnusson Creativity and Innovation Management 27 (3), 255-269, 2018 | 50 | 2018 |
| Conceptualising employee involvement in service innovation: an integrative review M Engen, L Fuglsang, T Tuominen, J Sundbo, JK Møller, A Scupola, ... Journal of Service Management 32 (5), 702-751, 2021 | 37 | 2021 |
| Frontline employees as participants in service innovation processes: Innovation by weaving M Engen Høgskolen i Lillehammer, 2016 | 17 | 2016 |
| Co-creating dementia care: manoeuvring fractured reflexivity in service design A Bast, MT Røhnebæk, M Engen Journal of service theory and practice 31 (5), 665-690, 2021 | 14 | 2021 |
| Learning through urban labour pools: Collected worker experiences and innovation in services SJ Herstad, MCW Solheim, M Engen Environment and Planning A: Economy and Space 51 (8), 1720-1740, 2019 | 14 | 2019 |
| Employee-driven innovation: conceptualisation, scale development and preliminary validation C Echebiri, M Engen, S Amundsen International Journal of Entrepreneurship and Innovation Management 25 (2-3 …, 2021 | 10 | 2021 |
| Conflicts over public value within public service ecosystems: a strategic action field approach P Skålén, M Engen, L Jenhaug Public Management Review, 1-22, 2024 | 6 | 2024 |
| Front line employees as innovators M Engen The Routledge Handbook of Service Research Insights and Ideas, 131-147, 2020 | 4 | 2020 |
| Collected worker experiences, knowledge management practices and service innovation in urban Norway SJ Herstad, MCW Solheim, M Engen Papers in Regional Science 100 (6), 1501-1526, 2021 | 3 | 2021 |
| Mediating roles of frontline employees in transformative service processes A Bast, M Engen, M Røhnebæk Journal of Services Marketing, 2024 | 1 | 2024 |
| Co-designing a Dementia Village: Transforming Dementia Care Through Service Design MT Røhnebæk, M Engen, A Bast Human-Centered Service Design for Healthcare Transformation: Development …, 2023 | 1 | 2023 |
| Employee involvement in service innovation M Engen, L Fuglsang, T Tuominen Elgar Encyclopedia of Services, 363-364, 2023 | 1 | 2023 |
| Institutional Logics in Service Ecosystems: An Analysis of Immigration and Social Inclusion MT Røhnebæk, M Engen, TH Eide Human-Centered Digitalization and Services, 101-118, 2019 | | 2019 |
