| Satisfaction with service recovery: Perceived justice and emotional responses AB del Río-Lanza, R Vázquez-Casielles, AM Díaz-Martín Journal of Business Research 62 (8), 775-781, 2009 | 718 | 2009 |
| Antecedents of the difference in perceived risk between store brands and national brands C González Mieres, A María Díaz Martín, JA Trespalacios Gutiérrez European Journal of Marketing 40 (1/2), 61-82, 2006 | 434 | 2006 |
| The brand management system and service firm competitiveness ML Santos-Vijande, AB del Río-Lanza, L Suárez-Álvarez, AM Díaz-Martín Journal of Business Research 66 (2), 148-157, 2013 | 282 | 2013 |
| Marketing: estrategias y aplicaciones sectoriales IA Rodríguez del Bosque, R Vázquez Casielles, Á Agudo San Emeterio, ... Márketing: Estrategias y Aplicaciones Sectoriales, 2005 | 272 | 2005 |
| Relationship marketing and information and communication technologies: Analysis of retail travel agencies L Suárez Álvarez, AM Díaz Martín, RV Casielles Journal of travel Research 45 (4), 453-463, 2007 | 211 | 2007 |
| The use of quality expectations to segment a service market AM Díaz‐Martín, V Iglesias, R Vazquez, AV Ruiz Journal of Services Marketing 14 (2), 132-146, 2000 | 201 | 2000 |
| Hotel innovation and performance in times of crisis S Campo, A M. Díaz, M J. Yagüe International Journal of Contemporary Hospitality Management 26 (8), 1292-1311, 2014 | 196 | 2014 |
| Estructura multidimensional de la calidad de servicio en cadenas de supermercados: desarrollo y validación de la escala CALSUPER R Vázquez Casielles, IA Rodríguez del Bosque Rodríguez, ... Documentos de trabajo (Universidad de Oviedo. Facultad de Ciencias Económicas), 1996 | 166 | 1996 |
| Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship R Vázquez‐Casielles, L Suárez Álvarez, AM Diaz Martin Psychology & Marketing 27 (5), 487-509, 2010 | 158 | 2010 |
| Analysis of the role of complaint management in the context of relationship marketing LS Álvarez, RV Casielles, AMD Martín Journal of Marketing Management 27 (1-2), 143-164, 2010 | 152 | 2010 |
| Using Twitter to engage with customers: a data mining approach S Okazaki, AM Díaz-Martín, M Rozano, HD Menéndez-Benito Internet research 25 (3), 416-434, 2015 | 142 | 2015 |
| Influence of perceived risk on store brand proneness CG Mieres, AMD Martín, JAT Gutiérrez International Journal of Retail & Distribution Management 34 (10), 761, 2006 | 138 | 2006 |
| Trust as a key factor in successful relationships between consumers and retail service providers RV Casielles, LS Álvarez, AMD Martín The Service Industries Journal 25 (1), 83-101, 2005 | 117 | 2005 |
| Quality of past performance: Impact on consumers’ responses to service failure R Vázquez-Casielles, AB del Río-Lanza, AM Díaz-Martín Marketing Letters 18, 249-264, 2007 | 114 | 2007 |
| La calidad percibida del servicio en establecimientos hoteleros de turismo rural AVR Vega, RV Casielles, AMD Martín Papers de Turisme, 17-33, 2015 | 105 | 2015 |
| Modifying UTAUT2 for a cross-country comparison of telemedicine adoption A Schmitz, AM Díaz-Martín, MJY Guillén Computers in Human Behavior 130, 107183, 2022 | 81 | 2022 |
| La confianza y la satisfacción del cliente: variables clave en el sector turístico LS Álvarez, RV Casielles, AMD Martín Revista europea de dirección y economía de la empresa 16 (3), 115-132, 2007 | 65 | 2007 |
| An integrated service recovery system (ISRS) Influence on knowledge‐intensive business services performance M Leticia Santos‐Vijande, A María Díaz‐Martín, L Suárez‐Álvarez, ... European Journal of Marketing 47 (5/6), 934-963, 2013 | 57 | 2013 |
| Market orientation in mid-range service, urban hotels: How to apply the MKTOR instrument S Campo, AM Díaz, MJ Yagüe International Journal of Hospitality Management 43, 76-86, 2014 | 55 | 2014 |
| La calidad de servicio percibida por los clientes y por las empresas de turismo rural AMD Martín Revista Española de Investigación de Marketing 2 (1), 31, 1998 | 39 | 1998 |
