Servitization: A contemporary thematic review of four major research streams C Raddats, C Kowalkowski, O Benedettini, J Burton, H Gebauer Industrial Marketing Management 83, 207-223, 2019 | 510 | 2019 |
Capabilities for advanced services: A multi-actor perspective VM Story, C Raddats, J Burton, J Zolkiewski, T Baines Industrial Marketing Management 60, 54-68, 2017 | 340 | 2017 |
Services growth options for B2B product-centric businesses C Raddats, C Easingwood Industrial Marketing Management 39 (8), 1334-1345, 2010 | 281 | 2010 |
Strategic B2B customer experience management: the importance of outcomes-based measures J Zolkiewski, V Story, J Burton, P Chan, A Gomes, P Hunter-Jones, ... Journal of Services Marketing 31 (2), 172-184, 2017 | 214 | 2017 |
Strategic use of social media within business-to-business (B2B) marketing: A systematic literature review S Cartwright, H Liu, C Raddats Industrial Marketing Management 97, 35-58, 2021 | 204 | 2021 |
Motivations for servitization: the impact of product complexity C Raddats, T Baines, J Burton, VM Story, J Zolkiewski International Journal of Operations & Production Management 36 (5), 572-591, 2016 | 190 | 2016 |
Characterizing customer experience management in business markets L Witell, C Kowalkowski, H Perks, C Raddats, M Schwabe, O Benedettini, ... Journal of Business Research 116, 420-430, 2020 | 176 | 2020 |
Interactively developed capabilities: evidence from dyadic servitization relationships C Raddats, J Zolkiewski, VM Story, J Burton, T Baines, A Ziaee Bigdeli International Journal of Operations & Production Management 37 (3), 382-400, 2017 | 148 | 2017 |
Resource configurations for services success in manufacturing companies C Raddats, J Burton, R Ashman Journal of Service Management 26 (1), 97-116, 2015 | 142 | 2015 |
A reconceptualization of manufacturers' service strategies C Raddats, C Kowalkowski Journal of Business-to-business Marketing 21 (1), 19-34, 2014 | 130 | 2014 |
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers AE Johansson, C Raddats, L Witell Journal of Business Research 98, 328-338, 2019 | 125 | 2019 |
Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies J Burton, VM Story, C Raddats, J Zolkiewski International Journal of Production Economics 192, 29-39, 2017 | 102 | 2017 |
Strategy and structure configurations for services within product-centric businesses C Raddats, J Burton Journal of Service Management 22 (4), 522-539, 2011 | 95 | 2011 |
Aligning industrial services with strategies and sources of market differentiation C Raddats Journal of Business & Industrial Marketing 26 (5), 332-343, 2011 | 82 | 2011 |
Identifying Tensions in the Servitized Value Chain: If servitization is to be successful, servitizing firms must address the tensions the process creates in their value network. J Burton, V Story, J Zolkiewski, C Raddats, TS Baines, D Medway Research-Technology Management 59 (5), 38-47, 2016 | 67 | 2016 |
Creating value in servitization through digital service innovations C Raddats, P Naik, AZ Bigdeli Industrial Marketing Management 104, 1-13, 2022 | 65 | 2022 |
Capabilities supporting digital servitization: a multi-actor perspective É Marcon, A Marcon, NF Ayala, AG Frank, V Story, J Burton, C Raddats, ... Industrial Marketing Management 103, 97-116, 2022 | 59 | 2022 |
Creating multi-vendor solutions: the resources and capabilities required C Raddats, J Burton Journal of Business & Industrial Marketing 29 (2), 2014 | 46 | 2014 |
Servitization capabilities for advanced services: a multi-actor perspective C Raddats, J Burton, J Zolkiewski, VM Story, T Baines, H Lightfoot Conference proceedings, 126-132, 2014 | 17 | 2014 |
Mechanisms for developing operational capabilities in digital servitization K Momeni, C Raddats, M Martinsuo International Journal of Operations & Production Management 43 (13), 101-127, 2023 | 15 | 2023 |