| CRM systems quality evaluation J Bernardes Boarim, AR Cavalcanti da Rocha Proceedings of the XX Brazilian Symposium on Software Quality, 1-3, 2021 | 4 | 2021 |
| Avaliação da Qualidade de Sistemas de CRM JB Boarim, ARC da Rocha Simpósio Brasileiro de Sistemas de Informação (SBSI), 141-156, 2021 | 3 | 2021 |
| Quality of CRM Systems: a systematic mapping study J Boarim, ARC da Rocha Proceedings of the XVIII Brazilian Symposium on Software Quality, 119-128, 2019 | 3 | 2019 |
| Quality Characteristics of CRM Systems J Boarim, AR Cavalcanti da Rocha Proceedings of the XIX Brazilian Symposium on Software Quality, 1-13, 2020 | 2 | 2020 |
