Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service management, 2012 | 665 | 2012 |
An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID‐19 pandemic G Oliveira, J Grenha Teixeira, A Torres, C Morais British Journal of Educational Technology 52 (4), 1357-1376, 2021 | 431 | 2021 |
The MINDS method: integrating management and interaction design perspectives for service design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017 | 271 | 2017 |
Service design for value networks: enabling value cocreation interactions in healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018 | 134 | 2018 |
Leveraging service design as a multidisciplinary approach to service innovation M Prestes Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of service Management 30 (6), 681-715, 2019 | 125 | 2019 |
Understanding the customer experience with smart services L Gonçalves, L Patrício, J Grenha Teixeira, NV Wuenderlich Journal of Service Management 31 (4), 723-744, 2020 | 75 | 2020 |
Advancing service design research with design science research JG Teixeira, L Patrício, T Tuunanen Journal of Service Management 30 (5), 577-592, 2019 | 69 | 2019 |
A service design approach to healthcare innovation: from decision-making to sense-making and institutional change L Patrício, J Grenha Teixeira, J Vink AMS review 9, 115-120, 2019 | 60 | 2019 |
Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance J Sierra-Pérez, JG Teixeira, C Romero-Piqueras, L Patrício Journal of Cleaner Production 305, 127228, 2021 | 40 | 2021 |
Bringing Service Design to the Development of Health Information Systems: The Case of the Portuguese National Electronic Health Record J Grenha Teixeira, NF Pinho, L Patrício International Journal of Medical Informatics 132 (December), 2019 | 39 | 2019 |
Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective P Castro, JP Rodrigues, JG Teixeira Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020 | 37 | 2020 |
Customer experience research: intellectual structure and future research opportunities JHO Silva, GHS Mendes, PAC Miguel, M Amorim, JG Teixeira Journal of Service Theory and Practice 31 (6), 893-931, 2021 | 31 | 2021 |
Customer experience modeling: designing interactions for service systems J Teixeira, L Patrício, N Nunes, L Nóbrega Human-Computer Interaction–INTERACT 2011, 136-143, 2011 | 22 | 2011 |
Understanding the impact of artificial intelligence on services P Ferreira, JG Teixeira, LF Teixeira Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020 | 15 | 2020 |
Bringing design science research to service design JG Teixeira, L Patrício, T Tuunanen Exploring Service Science: 9th International Conference, IESS 2018 …, 2018 | 14 | 2018 |
Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes GG de Oliveira, FL Lizarelli, JG Teixeira, GH de Sousa Mendes Journal of Retailing and Consumer Services 71, 103220, 2023 | 12 | 2023 |
Gamification in the customer journey: a conceptual model and future research opportunities JHO Silva, GHS Mendes, JG Teixeira, D Braatz Journal of Service Theory and Practice 33 (3), 352-386, 2023 | 11 | 2023 |
Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design MP Joly, JG Teixeira, L Patrício, D Sangiorgi Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 2018 | 7 | 2018 |
The SDCS method: A new service design method for companies undergoing a servitization process L Lima, JG Teixeira Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020 | 6 | 2020 |
Understanding the customer experience for service design JDG Teixeira Universidade do Porto, 2012 | 5 | 2012 |