| A framework for encouraging retail customer feedback K Celuch, NM Robinson, AM Walsh Journal of Services Marketing 29 (4), 280-292, 2015 | 85 | 2015 |
| Strategic and bonding effects of enhancing the student feedback process NM Robinson, KG Celuch Journal of Marketing for Higher Education 26 (1), 20-40, 2016 | 41 | 2016 |
| How the customer feedback process contributes to perceived customer orientation and affective commitment in the higher educational service context K Celuch, NM Robinson Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2016 | 31 | 2016 |
| “I Will Have No Other!”–The Role of Communication and Trust in Driving Exclusive Behavior AM Walz, KG Celuch, NM Robinson Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2012 | 13 | 2012 |
| Understanding customer engagement: What makes customers more likely to provide feedback to an organization in the services sector N Robinson | 8 | 2013 |
| In search of the gift of feedback: the moderating role of trust on retailer-customer communication KG Celuch, NM Robinson, AM Walz American Marketing Association, 494-501, 2011 | 8 | 2011 |
| How Zara Used Lean to Become the Largest Fashion Retailer N Robinson | 5 | 2021 |
| In Search of the Gift of Feedback: The Moderating Role of Trust on Retailer-Customer Communication A Walz, KG Celuch, NM Robinson | | 2011 |
