| Co-creating services—conceptual clarification, forms and outcomes AS Oertzen, G Odekerken-Schröder, SA Brax, B Mager Journal of Service Management 29 (4), 641-679, 2018 | 226 | 2018 |
| Achieving continued usage in online banking: a post-adoption study AS Oertzen, G Odekerken-Schröder International Journal of Bank Marketing 37 (6), 1394-1418, 2019 | 96 | 2019 |
| Driving users’ behaviours and engagement in co-creating services AS Oertzen, G Odekerken-Schröder, B Mager Journal of Services Marketing 34 (4), 549-573, 2020 | 36 | 2020 |
| Integrating empathy and lived experience through co-creation in service design J Vink, AS Oertzen ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes …, 2018 | 30 | 2018 |
| Blended human-technology service realities in healthcare S Dodds, R Russell–Bennett, T Chen, AS Oertzen, L Salvador-Carulla, ... Journal of Service Theory and Practice 32 (1), 75-99, 2022 | 12 | 2022 |
| Co-creation in health services through service design B Mager, AS Oertzen, J Vink Service Design Practices for Healthcare Innovation: Paradigms, Principles …, 2022 | 5 | 2022 |
| Six priorities to promote service design in academia M Manhaes, AS Oertzen, B Mager, J Tanghe Service Design Global Conference 19, 2016 | 5 | 2016 |
| Navigating the tensions of integrating lived experience in participatory healthcare design AS Oertzen, J Vink, G Odekerken-Schröder, B Mager, S Azevedo The Design Journal 25 (6), 997-1018, 2022 | 3 | 2022 |
| Co-creating offerings a maturity model AS Oertzen The 10th SERVSI G conference on the topic “opportunities for services in a …, 2018 | 3 | 2018 |
| Service innovation in value co-creation: A context and an outcome AS Oertzen, G Odekerken, B Mager Conference paper, 2017 | 3 | 2017 |
| Live and Let Live: Integrating Lived Experience in Participatory Healthcare Design AS Oertzen, J Vink, G Odekerken, B Mager, S Azevedo | | 2021 |
| The co-creation of services AS Oertzen | | 2020 |
| A measurement tool for value co-creation AS Oertzen, B Mager, G Odekerken-Schröder The 5th Naples Forum on Service, 2017 | | 2017 |
| Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design AS Oertzen, J Vink | | |
