| Customer journey mapping framework for SMES: Enhancing customer satisfaction and business growth NI Okeke, OA Alabi, AN Igwe, OC Ofodile, CPM Ewim World Journal of Advanced Research and Reviews 24 (1), 2024 | | 2024 |
| AI-Powered customer experience optimization: Enhancing financial inclusion in underserved communities NI Okeke, OA Alabi, AN Igwe, OC Ofodile, CPM Ewim International Journal of Applied Research in Social Sciences 6 (10), 2024 | | 2024 |
| SaaS-Based reporting systems in higher education: A digital transition framework for operational resilience WK Elugbaju, NI Okeke, OA Alabi International Journal of Applied Research in Social Sciences 6 (10), 2024 | | 2024 |
| Data-driven employee engagement: A pathway to superior customer service OA Alabi, FA Ajayi, CA Udeh, CP Efunniyi World Journal of Advanced Research and Reviews 23 (3), 2024 | | 2024 |
| The impact of workforce analytics on HR strategies for customer service excellence OA Alabi, FA Ajayi, CA Udeh, CP Efunniyi World Journal of Advanced Research and Reviews 23 (3), 2024 | | 2024 |
| Conceptual framework for enhancing decision-making in higher education through data-driven governance WK Elugbaju, NI Okeke, OA Alabi Global Journal of Advanced Research and Reviews 2 (02), 016-030, 2024 | | 2024 |
| Optimizing Customer Service through Workforce Analytics: The Role of HR in Data-Driven Decision-Making OA Alabi, FA Ajayi, CA Udeh, CP Efunniyi International Journal of Research and Scientific Innovation 11 (8), 1628-1639, 2024 | | 2024 |
| Predictive Analytics in Human Resources: Enhancing Workforce Planning and Customer Experience OA Alabi, FA Ajayi, CA Udeh, FCP Efunniyi International Journal of Research and Scientific Innovation 11 (9), 149-158, 2024 | | 2024 |
