| Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture A Luo, P Guchait, L Lee, JM Madera International Journal of Hospitality Management 77, 31-39, 2019 | 162 | 2019 |
| A systematic literature review of emotional labor research from the hospitality and tourism literature L Lee, JM Madera International Journal of Contemporary Hospitality Management 31 (7), 2808-2826, 2019 | 152 | 2019 |
| Silence is not golden: Motivating employee voice through inclusive leadership PM Jolly, L Lee Journal of Hospitality & Tourism Research 45 (6), 1092-1113, 2021 | 69 | 2021 |
| Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event H Yu, L Lee, I Popa, JM Madera International Journal of Hospitality Management 94, 102843, 2021 | 65 | 2021 |
| Faking it or feeling it: The emotional displays of surface and deep acting on stress and engagement L Lee, JM Madera International Journal of Contemporary Hospitality Management 31 (4), 1744-1762, 2019 | 65 | 2019 |
| Reimagining attraction and retention of hospitality management talent–A multilevel identity perspective C King, JM Madera, L Lee, E Murillo, T Baum, D Solnet Journal of Business Research 136, 251-262, 2021 | 60 | 2021 |
| Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking L Lee, P Guchait, JM Madera International Journal of Hospitality Management 89, 102532, 2020 | 40 | 2020 |
| Customer evaluations of service-oriented organizational citizenship behaviors: Agentic and communal differences S Bharadwaja, L Lee, JM Madera International Journal of Hospitality Management 70, 120-129, 2018 | 39 | 2018 |
| A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors: The mediating roles of negative affect and empathy L Lee, JM Madera International Journal of Hospitality Management 95, 102907, 2021 | 33 | 2021 |
| Losing talent due to COVID-19: The roles of anger and fear on industry turnover intentions I Popa, L Lee, H Yu, JM Madera Journal of Hospitality and Tourism Management 54, 119-127, 2023 | 22 | 2023 |
| Examining applicant online recruitment: The use of fictitious websites in experimental studies L Lee, RF Guzzo, JM Madera, P Guchait Cornell Hospitality Quarterly 62 (1), 76-88, 2021 | 18 | 2021 |
| Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences? L Lu, L Lee, L Wu, X Li Journal of Hospitality Marketing & Management 31 (5), 620-639, 2022 | 17 | 2022 |
| Collecting repeated data over time: Applying experience sampling methodology to the hospitality management context H Yu, L Lee, JM Madera Cornell Hospitality Quarterly 62 (1), 62-75, 2021 | 16 | 2021 |
| What is my calling? An exploratory mixed-methods approach to conceptualizing hospitality career calling L Lee, SSA Ponting, A Ghosh, H Min International Journal of Contemporary Hospitality Management 34 (8), 2832-2851, 2022 | 14 | 2022 |
| Walk a mile in their shoes: perspective-taking as an intervention for difficult customer interactions L Lee Journal of Hospitality & Tourism Research 46 (2), 296-319, 2022 | 13 | 2022 |
| Sexual harassment and sexual assault training: Consider the industry JM Madera, L Lee, M Dawson Industrial and Organizational Psychology 12 (1), 96-99, 2019 | 13 | 2019 |
| The unique aesthetics of organizational climate that contribute to the prevalence of sexual harassment incidents within the restaurant industry M Dawson, M Russen, L Lee, J Madera Journal of Foodservice Business Research 26 (4), 549-567, 2023 | 10 | 2023 |
| Building a thematic framework of identity research in hospitality organizations: a systematic literature review approach SSA Ponting, L Lee International Journal of Contemporary Hospitality Management 34 (8), 3143-3161, 2022 | 10 | 2022 |
| Wait! What about customer-based subtle discrimination? JM Madera, L Lee, CE Kapoor Industrial and Organizational Psychology 10 (1), 107-111, 2017 | 9 | 2017 |
| Impacts of career commitment, gender, and job position on turnover intentions among athletic department employees: a moderated mediation model EA Taylor, L Lee, MR Huml, C Lopez European Sport Management Quarterly 24 (2), 515-535, 2024 | 6 | 2024 |
