| Service quality attributes affecting customer satisfaction for bus transit L Eboli, G Mazzulla Journal of public transportation 10 (3), 21-34, 2007 | 846 | 2007 |
| A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view L Eboli, G Mazzulla Transport Policy 18 (1), 172-181, 2011 | 580 | 2011 |
| Perceived service quality in bus transit service: a structural equation approach J De Oña, R De Oña, L Eboli, G Mazzulla Transport Policy 29, 219-226, 2013 | 543 | 2013 |
| A new customer satisfaction index for evaluating transit service quality L Eboli, G Mazzulla Journal of Public transportation 12 (3), 21-37, 2009 | 423 | 2009 |
| A stated preference experiment for measuring service quality in public transport L Eboli, G Mazzulla Transportation planning and technology 31 (5), 509-523, 2008 | 343 | 2008 |
| Performance indicators for an objective measure of public transport service quality L Eboli, G Mazzulla | 283 | 2012 |
| Structural equation modelling for analysing passengers’ perceptions about railway services L Eboli, G Mazzulla Procedia-Social and Behavioral Sciences 54, 96-106, 2012 | 204 | 2012 |
| Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction J De Ona, R de Oña, L Eboli, C Forciniti, G Mazzulla Transportmetrica A: Transport Science 12 (5), 385-412, 2016 | 203 | 2016 |
| Combining speed and acceleration to define car users’ safe or unsafe driving behaviour L Eboli, G Mazzulla, G Pungillo Transportation research part C: emerging technologies 68, 113-125, 2016 | 189 | 2016 |
| Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors L Eboli, G Mazzulla Public Transport 7, 185-201, 2015 | 171 | 2015 |
| How to capture the passengers’ point of view on a transit service through rating and choice options L Eboli, G Mazzulla Transport reviews 30 (4), 435-450, 2010 | 166 | 2010 |
| Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach J Allen, L Eboli, G Mazzulla, JD Ortúzar Transportation 47 (2), 827-863, 2020 | 147 | 2020 |
| Willingness-to-pay of public transport users for improvement in service quality L Eboli, G Mazzulla EUT Edizioni Università di Trieste, 2008 | 146 | 2008 |
| The role of critical incidents and involvement in transit satisfaction and loyalty J Allen, L Eboli, C Forciniti, G Mazzulla, J de Dios Ortúzar Transport Policy 75, 57-69, 2019 | 145 | 2019 |
| Heterogeneity in perceptions of service quality among groups of railway passengers J De Ona, R de Oña, L Eboli, G Mazzulla International Journal of Sustainable Transportation 9 (8), 612-626, 2015 | 142 | 2015 |
| On the asymmetric user perception of transit service quality C Cirillo, L Eboli, G Mazzulla International Journal of Sustainable Transportation 5 (4), 216-232, 2011 | 140 | 2011 |
| An ordinal logistic regression model for analysing airport passenger satisfaction L Eboli, G Mazzulla EuroMed Journal of Business 4 (1), 40-57, 2009 | 129 | 2009 |
| Key factors affecting rail service quality in the Northern Italy: a decision tree approach R De Oña, L Eboli, G Mazzulla Transport 29 (1), 75-83, 2014 | 110 | 2014 |
| Factors influencing accident severity: an analysis by road accident type L Eboli, C Forciniti, G Mazzulla Transportation research procedia 47, 449-456, 2020 | 109 | 2020 |
| Socio-economic and driving experience factors affecting drivers’ perceptions of traffic crash risk JL Machado-León, J de Oña, R de Oña, L Eboli, G Mazzulla Transportation research part F: traffic psychology and behaviour 37, 41-51, 2016 | 109 | 2016 |
