| Evaluative and relational influences on service loyalty K Butcher, B Sparks, F O’Callaghan International Journal of Service Industry Management 12 (4), 310-327, 2001 | 693 | 2001 |
| The influence of angry customer outbursts on service providers' facial displays and affective states KS Dallimore, BA Sparks, K Butcher Journal of Service Research 10 (1), 78-92, 2007 | 267 | 2007 |
| Enhancing brand preference through corporate social responsibility initiatives in the Thai banking sector R Chomvilailuk, K Butcher Asia Pacific Journal of Marketing and Logistics 22 (3), 397-418, 2010 | 217 | 2010 |
| Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials? D Supanti, K Butcher International Journal of Hospitality Management 77, 8-18, 2019 | 202 | 2019 |
| Effect of social influence on repurchase intentions K Butcher, B Sparks, F O’Callaghan Journal of Services Marketing 16 (6), 503-514, 2002 | 193 | 2002 |
| Do Chinese cultural values affect customer satisfaction/loyalty? R Jin Hoare, K Butcher International Journal of Contemporary Hospitality Management 20 (2), 156-171, 2008 | 189 | 2008 |
| Beyond core service K Butcher, B Sparks, F O'Callaghan Psychology & Marketing 20 (3), 187-208, 2003 | 157 | 2003 |
| Differential impact of social influence in the hospitality encounter K Butcher International Journal of contemporary hospitality management 17 (2), 125-135, 2005 | 153 | 2005 |
| Enhancing the employer-employee relationship through corporate social responsibility (CSR) engagement D Supanti, K Butcher, L Fredline International Journal of Contemporary Hospitality Management 27 (7), 1479-1498, 2015 | 146 | 2015 |
| Dimensions and correlates of consumer value: An application to the timeshare industry B Sparks, K Butcher, G Bradley International Journal of Hospitality Management 27 (1), 98-108, 2008 | 136 | 2008 |
| The effect of CSR knowledge on customer liking, across cultures R Chomvilailuk, K Butcher International Journal of Bank Marketing 31 (2), 98-114, 2013 | 95 | 2013 |
| Understanding customer-derived value in the timeshare industry B Sparks, K Butcher, G Pan Cornell Hotel and Restaurant Administration Quarterly 48 (1), 28-45, 2007 | 79 | 2007 |
| Effects of quality and corporate social responsibility on loyalty R Chomvilailuk, K Butcher The Service Industries Journal 34 (11), 938-954, 2014 | 74 | 2014 |
| Service encounters and face loss: Issues of failures, fairness, and context YL Lee, B Sparks, K Butcher International Journal of Hospitality Management 34, 384-393, 2013 | 66 | 2013 |
| Social regard: A link between waiting for service and service outcomes K Butcher, T Heffernan International Journal of Hospitality Management 25 (1), 34-53, 2006 | 64 | 2006 |
| On the nature of customer‐employee relationships K Butcher, B Sparks, F O’callaghan Marketing Intelligence & Planning 20 (5), 297-306, 2002 | 58 | 2002 |
| The impact of strategic CSR marketing communications on customer engagement R Chomvilailuk, K Butcher Marketing Intelligence & Planning 36 (7), 764-777, 2018 | 54 | 2018 |
| Understanding Chinese diners in an overseas context: A cultural perspective RJ Hoare, K Butcher, D O’Brien Journal of Hospitality & Tourism Research 35 (3), 358-380, 2011 | 54 | 2011 |
| Predictors of customer service training in hospitality firms K Butcher, B Sparks, J McColl-Kennedy International Journal of Hospitality Management 28 (3), 389-396, 2009 | 53 | 2009 |
| Understanding guest tolerance and the role of cultural familiarity in hotel service failures N Trianasari, K Butcher, B Sparks Journal of Hospitality Marketing & Management 27 (1), 21-40, 2018 | 47 | 2018 |
