AI-based chatbots in customer service and their effects on user compliance M Adam, M Wessel, A Benlian Electronic Markets 31 (2), 427-445, 2021 | 897 | 2021 |
Watch me improve—algorithm aversion and demonstrating the ability to learn B Berger, M Adam, A Rühr, A Benlian Business & Information Systems Engineering 63 (1), 55-68, 2021 | 134 | 2021 |
Social influence tactics in e-commerce onboarding: The role of social proof and reciprocity in affecting user registrations K Roethke, J Klumpe, M Adam, A Benlian Decision Support Systems 131, 113268, 2020 | 95 | 2020 |
A research agenda for the why, what, and how of gamification designs: Outcomes of an ECIS 2019 panel S Schöbel, A Janson, K Jahn, B Kordyaka, O Turetken, N Djafarova, ... Communications of the association for information systems 46, 706-721, 2020 | 84 | 2020 |
Let’s connect to keep the distance: How SMEs leverage information and communication technologies to address the COVID-19 crisis C Wendt, M Adam, A Benlian, S Kraus Information Systems Frontiers 24 (4), 1061-1079, 2022 | 82 | 2022 |
Nudging users into digital service solutions D Schneider, J Klumpe, M Adam, A Benlian Electronic Markets 30, 863-881, 2020 | 66 | 2020 |
Investment decisions with robo-advisors: the role of anthropomorphism and personalized anchors in recommendations M Adam, J Toutaoui, N Pfeuffer, O Hinz | 62 | 2019 |
The impact of sold-out early birds on option selection in reward-based crowdfunding M Wessel, M Adam, A Benlian Decision Support Systems 117, 48-61, 2019 | 55 | 2019 |
Human vs. automated sales agents: How and why customer responses shift across sales stages M Adam, K Roethke, A Benlian Information Systems Research 34 (3), 1148-1168, 2023 | 38 | 2023 |
Containing COVID-19 through physical distancing: The impact of real-time crowding information M Adam, D Werner, C Wendt, A Benlian European Journal of Information Systems 29 (5), 595-607, 2020 | 35 | 2020 |
Algoactivistic practices in ridesharing-a topic modeling & grounded theory approach J Jiang, M Adam, A Benlian | 28 | 2021 |
Exploring design principles for enterprise chatbots: An analytic hierarchy process study J Feine, M Adam, I Benke, A Maedche, A Benlian Designing for Digital Transformation. Co-Creating Services with Citizens and …, 2020 | 24 | 2020 |
Of early birds and phantoms: How sold-out discounts impact entrepreneurial success in reward-based crowdfunding M Adam, M Wessel, A Benlian Review of Managerial Science 13, 545-560, 2019 | 24 | 2019 |
AI knowledge: Improving AI delegation through human enablement M Pinski, M Adam, A Benlian Proceedings of the 2023 CHI conference on human factors in computing systems …, 2023 | 22 | 2023 |
Gamblified digital product offerings: an experimental study of loot box menu designs M Adam, K Roethke, A Benlian Electronic Markets 32 (2), 971-986, 2022 | 20 | 2022 |
Onboarding with a chat–the effects of message interactivity and platform self-disclosure on user disclosure propensity M Adam, J Klumpe | 17 | 2019 |
Generative AI and its transformative value for digital platforms M Wessel, M Adam, A Benlian, F Thies Journal of Management Information Systems, 2023 | 14 | 2023 |
Perceived input control on digital platforms: a mixed-methods investigation of web-browser platforms E Croitor, M Adam, A Benlian Journal of Decision Systems 30 (1), 50-71, 2021 | 14 | 2021 |
Input control and its signalling effects for complementors' intention to join digital platforms M Adam, E Croitor, D Werner, A Benlian, M Wiener Information Systems Journal 33 (3), 437-466, 2023 | 13 | 2023 |
Recommendations in augmented reality applications–the effect of customer reviews and seller recommendations on purchase intention and product selection M Adam, M Pecorelli | 13 | 2018 |