| Public administration in America ME Milakovich, GJ Gordon, Milakovich-Gordon... Wadsworth Cengage Learning, 2009 | 284 | 2009 |
| Total quality management in the public sector ME Milakovich National Productivity Review 10 (2), 195-213, 1991 | 255 | 1991 |
| Digital governance: New technologies for improving public service and participation ME Milakovich Routledge, 2012 | 228 | 2012 |
| Improving service quality: achieving high performance in the public and private sectors M Milakovich CRC Press, 1995 | 221 | 1995 |
| USV Crime in the Streets TE Cronin, TZ Cronin, ME Milakovich Indiana University Press, 1981 | 144 | 1981 |
| The Internet and increased citizen participation in government ME Milakovich JeDEM-eJournal of eDemocracy and open government 2 (1), 1-9, 2010 | 112 | 2010 |
| Creating a total quality health care environment ME Milakovich Health Care Management Review 16 (2), 9-20, 1991 | 93 | 1991 |
| Total quality management for public sector productivity improvement ME Milakovich Public Productivity & Management Review, 19-32, 1990 | 87 | 1990 |
| Citizen relationship management and e-government B Larsen, M Milakovich International Conference on Electronic Government, 57-68, 2005 | 68 | 2005 |
| Implementing TQM in local government: The leadership challenge JP West, EM Berman, ME Milakovich Public productivity & management review 17 (2), 175-189, 1993 | 63 | 1993 |
| Improving service quality in the global economy: Achieving high performance in public and private sectors M Milakovich, HW Blanch Auerbach publications, 2005 | 62 | 2005 |
| Total quality management for public service productivity improvement ME Milakovich Public productivity handbook, 577-603, 1992 | 56 | 1992 |
| Balancing customer service, empowerment, and performance with citizenship, responsiveness and political accountability MEE Milakovich International Public Management Review 4 (1), 61-83, 2003 | 54 | 2003 |
| Politics and Measures of Success in the War on Crime ME Milakovich, K Weis Crime & Delinquency 21 (1), 1-10, 1975 | 51 | 1975 |
| Digital governance: Applying advanced technologies to improve public service ME Milakovich Routledge, 2021 | 46 | 2021 |
| Anticipatory government: Integrating big data for smaller government ME Milakovich Internet, politics, policy 2012: Big data, big challenges, 2012 | 45 | 2012 |
| Digital learning: The challenges of borderless education ME Milakovich, JM Wise Edward Elgar Publishing, 2019 | 27* | 2019 |
| Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change ME Milakovich IFIP International Working Conference on Knowledge Management in Electronic …, 2004 | 25 | 2004 |
| Improving Service Quality, St ME Milakovich Lucie Press, Delray Beach, FL, 1995 | 24 | 1995 |
| Total quality management in local government JP West, E Berman, ME Milakovich The Municipal Yearbook, 14-25, 1994 | 23 | 1994 |
