| Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor JHJ Lee, C Ok International Journal of hospitality management 31 (4), 1101-1112, 2012 | 574 | 2012 |
| Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory JHJ Lee, CM Ok International Journal of Hospitality Management 36, 176-187, 2014 | 306 | 2014 |
| A strategy for enhancing senior tourists’ well-being perception: Focusing on the experience economy J Hwang, JH Lee Journal of Travel & Tourism Marketing 36 (3), 314-329, 2019 | 241 | 2019 |
| Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees JHJ Lee International Journal of Hospitality Management 44, 84-98, 2015 | 240 | 2015 |
| The impact of occupational stress on employee's turnover intention in the luxury hotel segment J Hwang, JJ Lee, S Park, H Chang, SS Kim International Journal of Hospitality & Tourism Administration 15 (1), 60-77, 2014 | 185 | 2014 |
| An emotional labor perspective on the relationship between customer orientation and job satisfaction JHJ Lee, J Hwang International Journal of Hospitality Management 54, 139-150, 2016 | 181 | 2016 |
| Hotel employee work engagement and its consequences J Lee, CM Ok Journal of Hospitality Marketing & Management 25 (2), 133-166, 2016 | 169 | 2016 |
| An exploratory analysis of soft skill competencies needed for the hospitality industry MR Weber, A Crawford, J Lee, D Dennison Journal of Human Resources in Hospitality & Tourism 12 (4), 313-332, 2013 | 162 | 2013 |
| Relationships among senior tourists’ perceptions of tour guides’ professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth J Hwang, JH Lee Journal of Travel Research 58 (8), 1331-1346, 2019 | 153 | 2019 |
| Environmental management strategy and organizational citizenship behaviors in the hotel industry: The mediating role of organizational trust and commitment D Yoon, J Jang, JH Lee International journal of Contemporary hospitality Management 28 (8), 1577-1597, 2016 | 132 | 2016 |
| Examination of factors affecting hotel employees’ service orientation: An emotional labor perspective JH Lee, C Ok Journal of Hospitality & Tourism Research 39 (4), 437-468, 2015 | 86 | 2015 |
| Relationship between emotional labor and customer orientation among airline service employees: Mediating role of depersonalization JH Lee, CM Ok, SH Lee, CK Lee Journal of Travel Research 57 (3), 324-341, 2018 | 75 | 2018 |
| Antecedents and consequences of employee engagement: Empirical study of hotel employees and managers J Lee Kansas State University, 2012 | 74 | 2012 |
| Antecedents and consequences of brand prestige of package tour in the senior tourism industry J Hwang, JH Lee Asia Pacific Journal of Tourism Research 24 (7), 679-695, 2019 | 57 | 2019 |
| Understanding customer-customer rapport in a senior group package context J Hwang, JHJ Lee International Journal of Contemporary Hospitality Management 31 (5), 2187-2204, 2019 | 46 | 2019 |
| Antecedents of cultural intelligence among American hospitality students: Moderating effect of ethnocentrism JH Lee, A Crawford, MR Weber, D Dennison Journal of Hospitality & Tourism Education 30 (3), 167-183, 2018 | 40 | 2018 |
| Using a grounded theory approach to understand the process of teaching soft skills on the job so to apply it in the hospitality classroom A Crawford, MR Weber, JH Lee Journal of Hospitality, Leisure, Sport & Tourism Education 26, 100239, 2020 | 38 | 2020 |
| Effects of workplace friendship on employee job satisfaction, organizational citizenship behavior, turnover intention, absenteeism, and task performance JHJ Lee, C Ok Ph D | 38 | 2011 |
| A suggested best practices for enhancing performance of soft skills with entry-level hospitality managers MR Weber, J Lee, A Crawford Anatolia 31 (1), 76-87, 2020 | 37 | 2020 |
| A sociocultural perspective on expatriation willingness: The mediating role of cultural intelligence JH Lee, MR Weber, D Rivera Jr Journal of Hospitality Marketing & Management 28 (1), 124-145, 2019 | 30 | 2019 |
