| How Ratings Systems Shape User Behavior in the Gig Economy A De Keyser, C Lembregts, JJL Schepers Harvard Business Review 2024, 2024 | | 2024 |
| Designing Collaborative Intelligence Systems for Employee-AI Service Co-Production M Blaurock, M Büttgen, J Schepers Journal of Service Research, 10946705241238751, 2024 | 1 | 2024 |
| Some agents are more similar than others: customer orientation of frontline robots and employees DL Calleja, J Schepers, EJ Nijssen Journal of Service Management 34 (6), 27-49, 2023 | 2 | 2023 |
| Frontline service robots: A practical narrative of the current insights JJL Schepers D&IN Topic of the Year boek, 19, 2023 | | 2023 |
| Is It as Bad as It Looks? Judgments of Quantitative Scores Depend on Their Presentation Format C Lembregts, J Schepers, AD Keyser Journal of Marketing Research, 00222437231193343, 2023 | | 2023 |
| Unleash the power of the installed base: Identifying cross-selling opportunities from solution offerings M Van der Borgh, EJ Nijssen, JJL Schepers Industrial Marketing Management 108, 122-133, 2023 | 9 | 2023 |
| The innovative work behavior of external technology experts in collaborative R&D Projects: Uncovering the role of multiple identifications and extent of involvement J Schepers, J de Vries, N Raassens, F Langerak Journal of Product Innovation Management 39 (6), 797-823, 2022 | 6 | 2022 |
| How smart should a service robot be? J Schepers, D Belanche, LV Casaló, C Flavián Journal of Service Research 25 (4), 565-582, 2022 | 64 | 2022 |
| To serve and protect: a typology of service robots and their role in physically safe services J Schepers, S Streukens Journal of Service Management 33 (2), 197-209, 2022 | 26 | 2022 |
| Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model D Belanche, LV Casaló, J Schepers, C Flavián Psychology & Marketing 38 (12), 2357-2376, 2021 | 183 | 2021 |
| The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement A De Jong, JJL Schepers, CR Lages, S Kadić-Maglajlić Journal of Business Research 134, 601-617, 2021 | 10 | 2021 |
| Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success D Belanche, LV Casaló, C Flavián, J Schepers Journal of Service Management 31 (2), 267-289, 2020 | 225 | 2020 |
| A meta-analysis of frontline employees’ role behavior and the moderating effects of national culture JJL Schepers, M Van der Borgh Journal of Service Research 23 (3), 255-280, 2020 | 67 | 2020 |
| What gets measured gets done: can self-tracking technologies enhance advice compliance? K Wittkowski, JF Klein, T Falk, JJL Schepers, J Aspara, KN Bergner Journal of Service Research 23 (3), 281-298, 2020 | 35 | 2020 |
| Service robot implementation: a theoretical framework and research agenda D Belanche, LV Casaló, C Flavián, J Schepers The Service Industries Journal 40 (3-4), 203-225, 2020 | 523 | 2020 |
| List of Reviewers for the Special Issue of the Journal of Service Research R Agnihotri, D Bachrach, D Barnes, C Blocker, W Bolander, M Breazeale, ... Journal of Service Research 23 (1), 105, 2020 | | 2020 |
| Proposing a Generic Online Lead Scoring Model for a B2C Market CC Swelsen, NN Raassens, JJ Schepers, JJB Roca, Y Greenchoice Eindhoven, Netherlands: Eindhoven University of Technology, 2019 | 1 | 2019 |
| Exploring the motivational and behavioral foundations of external technology experts’ knowledge sharing in collaborative R&D projects: the contingency role of project formalization J Schepers, J de Vries, A van Weele, F Langerak Journal of Product Innovation Management 36 (4), 467-489, 2019 | 23 | 2019 |
| Are conservative approaches to new product selling a blessing in disguise? M Van der Borgh, J Schepers Journal of the Academy of Marketing Science 46, 857-878, 2018 | 49 | 2018 |
| Brand advocacy in the frontline: how does it affect customer satisfaction? J Schepers, EJ Nijssen Journal of Service Management 29 (2), 230-252, 2018 | 74 | 2018 |
