Pathways to service system smartness for firms B Henkens, K Verleye, B Larivière, H Perks Journal of Service Research 26 (4), 521-541, 2023 | 6 | 2023 |
Effectuation logic and early innovation success: The moderating effect of customer Co‐creation G Ko, DL Roberts, H Perks, M Candi British journal of management 33 (4), 1757-1773, 2022 | 9 | 2022 |
Four roads to smartness: a story of configurations, value propositions, and customer logics B Henkens, K Verleye, B Larivière, H Perks FEB Research Day 2021, 2021 | | 2021 |
The smartness highway: four roads of configurations, value propositions, and customer logics B Henkens, K Verleye, B Larivière, H Perks Frontiers in Service Conference 2021, 2021 | | 2021 |
Smartness configurations and value propositions towards customers B Henkens, K Verleye, B Larivière, H Perks International Conference on Challenges in Managing Smart Products and …, 2021 | | 2021 |
How and why businesses invest in smartness: a battle or not? B Henkens, K Verleye, B Larivière, H Perks 50th EMAC Annual Conferences (EMAC 2021), 2021 | | 2021 |
Characterizing customer experience management in business markets L Witell, C Kowalkowski, H Perks, C Raddats, M Schwabe, O Benedettini, ... Journal of Business Research 116, 420-430, 2020 | 181 | 2020 |
The long and winding road: Building legitimacy for complex social innovation in networks K Verleye, H Perks, T Gruber, J Voets Journal of Product Innovation Management 36 (6), 695-720, 2019 | 19 | 2019 |
Applying the Effective Customer Co-Creation Activities in the Fuzzy Front of New Product Development G Ko, DL Roberts, H Perks Available at SSRN 4642177, 2019 | | 2019 |
Exploration of capability and role development in an emerging technology network F Salehi, J Zolkiewski, H Perks, MA Bahreini Journal of Business & Industrial Marketing 33 (7), 931-944, 2018 | 10 | 2018 |
Elevating design in the organization P Micheli, H Perks, MB Beverland Journal of Product Innovation Management 35 (4), 629-651, 2018 | 103 | 2018 |
Building legitimacy for new service constellations with a social objective K Verleye, H Perks, T Gruber, J Voets EURAM Conference, 2018 | | 2018 |
Network orchestration for value platform development H Perks, C Kowalkowski, L Witell, A Gustafsson Industrial marketing management 67, 106-121, 2017 | 224 | 2017 |
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017 | 270 | 2017 |
Unfolding the recipes for conflict resolution during the new service development effort S Gounaris, K Chatzipanagiotou, A Boukis, H Perks Journal of Business Research 69 (10), 4042-4055, 2016 | 25 | 2016 |
Applying a Fuzzy Set Qualitative Comparative Analysis for Conflict Resolution During New Service Development K Chatzipanagiotou, S Gounaris, A Boukis, H Perks Global Marketing Conference, 92-92, 2016 | | 2016 |
Reflections on context in service research C Voss, H Perks, R Sousa, L Witell, NV Wünderlich Journal of Service Management 27 (1), 30-36, 2016 | 70 | 2016 |
How Conflict-Handling Approaches And Team Dynamics Shape NSD Conflict Resolution S Gounaris, K Chatzipanagiotou, A Boukis, H Perks | | 2016 |
Strategically embedding design thinking in the firm P Micheli, H Perks Design thinking: New product development essentials from the PDMA, 205-220, 2015 | 10 | 2015 |
Fresh perspectives on customer experience JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ... Journal of Services Marketing 29 (6/7), 430-435, 2015 | 455 | 2015 |