Exploring volunteers’ role in healthcare service ecosystems: value co-creation, self-adjustment and re-humanisation L Di Pietro, V Ungaro, MF Renzi, B Edvardsson Journal of Service Management, 2024 | | 2024 |
Understanding service ecosystem dynamics: a typology N As’ ad, L Patrício, K Koskela-Huotari, B Edvardsson Journal of Service Management 35 (6), 159-184, 2024 | | 2024 |
Understanding how service ecosystem actors collaborate for value cocreation B Tronvoll, B Edvardsson A Research Agenda for Service Marketing, 69-90, 2024 | | 2024 |
Critical examination of academic marketing and service research’s philosophical foundation B Tronvoll, B Edvardsson Journal of Services Marketing 38 (1), 56-70, 2024 | | 2024 |
Circular service management: toward conceptual understanding and service research priorities for a more sustainable future IO Karpen, B Edvardsson, B Tronvoll, E Jaakkola, J Conduit Journal of Service Management 34 (6), 50-69, 2023 | 2 | 2023 |
Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context J Trischler, M Røhnebæk, B Edvardsson, B Tronvoll Public Management Review, 1-29, 2023 | 20 | 2023 |
Learning from the pioneering founders of the service research field DE Bowen, RP Fisk, JEG Bateson, LL Berry, MJ Bitner, SW Brown, ... Journal of Service Management 34 (4), 605-630, 2023 | 8 | 2023 |
Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics C Mele, T Tuominen, B Edvardsson, J Reynoso Journal of Business Research 159, 113737, 2023 | 11 | 2023 |
Money for nothing: The impact of compensation on customers’ bad-mouthing in service recovery encounters J Arsenovic, B Edvardsson, T Otterbring, B Tronvoll Marketing Letters 34 (1), 69-82, 2023 | 18 | 2023 |
New Service Development: Key Concepts and Performance Drivers B Edvardsson, B Tronvoll Elgar Encyclopedia of Services 11 (2), 375, 2023 | | 2023 |
Shaping Cities through Services: Toward an Urban Service Ecosystem for aging consumers M Colurcio, V Vigolo, B Edvardsson Proceedings of the 8th Naples Forum on Service, 2023 | | 2023 |
Fifty years of research on silver economy: a bibliometric analysis MCVVB Edvardsson, V Vigolo, M Colurcio Silver Economy: Challenges and Opportunities for an Aging World 40 (3), 149-171, 2022 | 3 | 2022 |
How do actors coordinate for value creation? A signaling and screening perspective on resource integration S Dehling, B Edvardsson, B Tronvoll Journal of Services Marketing 36 (9), 18-26, 2022 | 15 | 2022 |
Crisis behaviors as drivers of value co-creation transformation B Edvardsson, B Tronvoll International Journal of Quality and Service Sciences 14 (5), 1-15, 2022 | 11 | 2022 |
Customer experiences in crisis situations: An agency-structure perspective B Tronvoll, B Edvardsson Marketing Theory 22 (4), 539-562, 2022 | 6 | 2022 |
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem A Carida', M Colurcio, B Edvardsson, A Pastore Journal of Service Theory and Practice 32 (4), 477-504, 2022 | 21 | 2022 |
Overview of the Book B Edvardsson, B Tronvoll The Palgrave Handbook of Service Management, 3-18, 2022 | | 2022 |
Service management: Evolution, current challenges, and opportunities B Edvardsson, B Tronvoll The Palgrave Handbook of Service Management, 35-51, 2022 | 2 | 2022 |
Understanding Key Market Challenges Through Service Innovation B Edvardsson, B Tronvoll, L Witell The Palgrave Handbook of Service Management, 613-627, 2022 | | 2022 |
Defining and framing service management B Tronvoll, B Edvardsson The Palgrave Handbook of Service Management, 19-33, 2022 | 1 | 2022 |