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Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
在 kau.se 的电子邮件经过验证
标题
引用次数
年份
Exploring volunteers’ role in healthcare service ecosystems: value co-creation, self-adjustment and re-humanisation
L Di Pietro, V Ungaro, MF Renzi, B Edvardsson
Journal of Service Management, 2024
2024
Understanding service ecosystem dynamics: a typology
N As’ ad, L Patrício, K Koskela-Huotari, B Edvardsson
Journal of Service Management 35 (6), 159-184, 2024
2024
Understanding how service ecosystem actors collaborate for value cocreation
B Tronvoll, B Edvardsson
A Research Agenda for Service Marketing, 69-90, 2024
2024
Critical examination of academic marketing and service research’s philosophical foundation
B Tronvoll, B Edvardsson
Journal of Services Marketing 38 (1), 56-70, 2024
2024
Circular service management: toward conceptual understanding and service research priorities for a more sustainable future
IO Karpen, B Edvardsson, B Tronvoll, E Jaakkola, J Conduit
Journal of Service Management 34 (6), 50-69, 2023
22023
Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context
J Trischler, M Røhnebæk, B Edvardsson, B Tronvoll
Public Management Review, 1-29, 2023
202023
Learning from the pioneering founders of the service research field
DE Bowen, RP Fisk, JEG Bateson, LL Berry, MJ Bitner, SW Brown, ...
Journal of Service Management 34 (4), 605-630, 2023
82023
Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics
C Mele, T Tuominen, B Edvardsson, J Reynoso
Journal of Business Research 159, 113737, 2023
112023
Money for nothing: The impact of compensation on customers’ bad-mouthing in service recovery encounters
J Arsenovic, B Edvardsson, T Otterbring, B Tronvoll
Marketing Letters 34 (1), 69-82, 2023
182023
New Service Development: Key Concepts and Performance Drivers
B Edvardsson, B Tronvoll
Elgar Encyclopedia of Services 11 (2), 375, 2023
2023
Shaping Cities through Services: Toward an Urban Service Ecosystem for aging consumers
M Colurcio, V Vigolo, B Edvardsson
Proceedings of the 8th Naples Forum on Service, 2023
2023
Fifty years of research on silver economy: a bibliometric analysis
MCVVB Edvardsson, V Vigolo, M Colurcio
Silver Economy: Challenges and Opportunities for an Aging World 40 (3), 149-171, 2022
32022
How do actors coordinate for value creation? A signaling and screening perspective on resource integration
S Dehling, B Edvardsson, B Tronvoll
Journal of Services Marketing 36 (9), 18-26, 2022
152022
Crisis behaviors as drivers of value co-creation transformation
B Edvardsson, B Tronvoll
International Journal of Quality and Service Sciences 14 (5), 1-15, 2022
112022
Customer experiences in crisis situations: An agency-structure perspective
B Tronvoll, B Edvardsson
Marketing Theory 22 (4), 539-562, 2022
62022
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem
A Carida', M Colurcio, B Edvardsson, A Pastore
Journal of Service Theory and Practice 32 (4), 477-504, 2022
212022
Overview of the Book
B Edvardsson, B Tronvoll
The Palgrave Handbook of Service Management, 3-18, 2022
2022
Service management: Evolution, current challenges, and opportunities
B Edvardsson, B Tronvoll
The Palgrave Handbook of Service Management, 35-51, 2022
22022
Understanding Key Market Challenges Through Service Innovation
B Edvardsson, B Tronvoll, L Witell
The Palgrave Handbook of Service Management, 613-627, 2022
2022
Defining and framing service management
B Tronvoll, B Edvardsson
The Palgrave Handbook of Service Management, 19-33, 2022
12022
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