| Transformative service research: An agenda for the future L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ... Journal of Business Research 66 (8), 1203-1210, 2013 | 1090 | 2013 |
| Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018 | 974 | 2018 |
| An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic S Michel, SW Brown, AS Gallan Journal of the academy of marketing science 36, 54-66, 2008 | 517 | 2008 |
| Customer positivity and participation in services: an empirical test in a health care context AS Gallan, CB Jarvis, SW Brown, MJ Bitner Journal of the academy of marketing science 41, 338-356, 2013 | 411 | 2013 |
| Evaluation and measurement of patient experience SL LaVela, A Gallan Patient Experience Journal 1 (1), 28-36, 2014 | 372 | 2014 |
| Service-logic innovations: how to innovate customers, not products S Michel, SW Brown, AS Gallan California management review 50 (3), 49-65, 2008 | 361 | 2008 |
| Conceptualisation and aspirations of transformative service research M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ... Journal of Research for Consumers, 2011 | 339 | 2011 |
| Transformative service networks: cocreated value as well-being HG Black, AS Gallan The Service Industries Journal 35 (15-16), 826-845, 2015 | 152 | 2015 |
| How do you feel today? Managing patient emotions during health care experiences to enhance well-being JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ... Journal of business research 79, 247-259, 2017 | 136 | 2017 |
| Service research in health care: Positively impacting lives TS Danaher, AS Gallan Journal of Service Research 19 (4), 433-437, 2016 | 129 | 2016 |
| Transforming community well-being through patients' lived experiences AS Gallan, JR McColl-Kennedy, T Barakshina, B Figueiredo, JG Jefferies, ... Journal of Business Research 100, 376-391, 2019 | 76 | 2019 |
| The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions F Hachem, J Canar, F Fullam MA, AS Gallan PhD, S Hohmann, ... Patient Experience Journal 1 (2), 71-77, 2014 | 60 | 2014 |
| Examining career development programs for the sales force DW Jackson Jr, T Hollmann, AS Gallan Journal of Business & Industrial Marketing 21 (5), 291-299, 2006 | 39 | 2006 |
| Whose Experience is it Anyway? Toward a Constructive Engagement of Tensions in Patient-Centered Health Care AS Timothy J. Vogus, Andrew S. Gallan, Cheryl Rathert, Dahlia El-Manstrly Journal of Service Management, 2020 | 36 | 2020 |
| Factors that influence physicians' prescribing of pharmaceuticals: a literature review AS Gallan Journal of Pharmaceutical Marketing & Management 16 (4), 3-46, 2004 | 31 | 2004 |
| Transformative Hospitality Services: A Conceptualization and Development of Organizational Dimensions YZ Andrew S. Gallan, Sertan Kabadayi, Faizan Ali, Anu Helkkula, Laurie Wu Journal of Business Research 134 (2021), 171-183, 2021 | 28 | 2021 |
| Healing the digital divide with digital inclusion: enabling human capabilities RP Fisk, AS Gallan, AM Joubert, J Beekhuyzen, L Cheung, ... Journal of Service Research 26 (4), 542-559, 2023 | 26 | 2023 |
| A comparison and expansion of the bases used for evaluating salespeople's performance DW Jackson Jr, JL Schlacter, CM Bridges, AS Gallan Journal of Marketing Theory and Practice 18 (4), 395-406, 2010 | 25 | 2010 |
| Perfect ratings with negative comments: Learning from contradictory patient survey responses AS Gallan, M Girju, R Girju Patient Experience Journal 4 (3), 15-28, 2017 | 18 | 2017 |
| Beyond HCAHPS: Analysis of patients’ comments provides an expanded view of their hospital experiences AS Gallan, R Niraj, A Singh Patient Experience Journal 9 (1), 159-168, 2022 | 8 | 2022 |
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of Cambridge在 business.uq.edu.au 的电子邮件经过验证
