Proactive customer education, customer retention, and demand for technology support: Evidence from a field experiment GF Retana, C Forman, DJ Wu Manufacturing & Service Operations Management 18 (1), 34-50, 2016 | 66 | 2016 |
Technology Support and Post-Adoption IT Service Use GF Retana, C Forman, S Narasimhan, MF Niculescu, DJ Wu MIS quarterly 42 (3), 961-A7, 2018 | 56 | 2018 |
Technology Support and IT Use: Evidence from the Cloud GF Retana, C Forman, S Narasimhan, MF Niculescu, DJ Wu Available at SSRN 2165649, 2014 | 13* | 2014 |
The shift to cloud computing: A slow train comin'? EA Whitley, J Mooney, G Retana, P Reynolds, W Venters ICIS, 2013 | 8* | 2013 |
Technology Support and Demand for Cloud Infrastructure Services: The Role of Service Providers GFR Solano Georgia Institute of Technology, 2013 | | 2013 |
Learning and business value of information systems: The case of customs automation system implementation T Wu, C Forman, S Narasimhan, G Retana, S Slaughter, S Urbina | | |