| Storytelling about places: Tourism marketing in the digital age C Bassano, S Barile, P Piciocchi, JC Spohrer, F Iandolo, R Fisk Cities 87, 10-20, 2019 | 329 | 2019 |
| Communicating sustainability: An operational model for evaluating corporate websites A Siano, F Conte, S Amabile, A Vollero, P Piciocchi Sustainability 8 (9), 950, 2016 | 115 | 2016 |
| Three frameworks for service research: exploring multilevel governance in nested, networked systems J Spohrer, P Piciocchi, C Bassano Service Science 4 (2), 147-160, 2012 | 91 | 2012 |
| An Integrated SS-VSA Analysis of Changing Job Roles J Spohrer, GM Golinelli, P Piciocchi, C Bassano Service Science 2 (1-2), 1-20, 2010 | 84 | 2010 |
| Contributions to theoretical and practical advances in management. A Viable Systems Approach S Barile Aracne, 2013 | 50 | 2013 |
| Monitoring viability and sustainability in healthcare organizations M Saviano, C Bassano, P Piciocchi, P Di Nauta, M Lettieri Sustainability 10 (10), 3548, 2018 | 48 | 2018 |
| Managing value co-creation in consumer service systems within smart retail settings C Bassano, P Piciocchi, MC Pietronudo Journal of Retailing and Consumer Services 45, 190-197, 2018 | 45 | 2018 |
| Crisi d’impresa e monitoraggio di vitalità. L’approccio sistemico vitale per l’analisi dei processi di crisi P Piciocchi Giappichelli 1, 1-302, 2003 | 44 | 2003 |
| What makes a system smart? wise? J Spohrer, C Bassano, P Piciocchi, MAK Siddike Advances in The Human Side of Service Engineering: Proceedings of the AHFE …, 2017 | 42 | 2017 |
| Empowering value co-creation in the digital age S Barile, C Bassano, P Piciocchi, M Saviano, JC Spohrer Journal of Business & Industrial Marketing 39 (6), 1130-1143, 2024 | 39 | 2024 |
| Network creativity to reduce strategic ambiguity in turbulent environments: a viable systems approach (VSa) P Piciocchi, C Bassano, M Saviano Proceedings of the 11th International Conference of the Society for Global …, 2009 | 28 | 2009 |
| Re-defining the role of artificial intelligence (AI) in wiser service systems S Barile, P Piciocchi, C Bassano, J Spohrer, MC Pietronudo Advances in Artificial Intelligence, Software and Systems Engineering: Joint …, 2019 | 27 | 2019 |
| Learning the models of customer behavior: from television advertising to online marketing C Bassano, M Gaeta, P Piciocchi, JC Spohrer International Journal of Electronic Commerce 21 (4), 572-604, 2017 | 25 | 2017 |
| Private corruption: An integrated organizational model R Troisi, P Di Nauta, P Piciocchi European Management Review 19 (3), 476-486, 2022 | 22 | 2022 |
| Governance and viability of franchising networks from a Viable Systems Approach (VSA) P Piciocchi, C Bassano The 2009 Naples Forum on Service. Service Dominant Logic, Service Science …, 2009 | 22 | 2009 |
| Developing a framework for measuring effectiveness of sustainability communications through corporate websites A Siano, P Piciocchi, A Vollero, M Della Volpe, M Palazzo, F Conte, ... Procedia Manufacturing 3, 3615-3620, 2015 | 21 | 2015 |
| Crisi d’impresa e monitoraggio di vitalità, 2003, pp P PICIOCCHI XVI-304 (Sezione, 0 | 16 | |
| Smart Governance to mediate human expectations and systems context interactions P Piciocchi, J Spohrer, C Bassano, A Giuiusa Spohrer, J., Freund, LE, Advances in Human Side of Service Engineering, CRC …, 2012 | 14 | 2012 |
| TTHE VIRTUOUS CIRCLE OF ‘SYNTROPY’(VCS): AN INTERPRETATIVE CHAOS VS COSMOS MODEL FOR MANAGING COMPLEXITY P Piciocchi, C Bassano, I Papasolomou, E Paduano Esperienze d'Impresa 17 (2), 2009 | 14 | 2009 |
| Fuzzy consensus model for governance in smart service systems F Calza, M Gaeta, V Loia, F Orciuoli, P Piciocchi, L Rarità, J Spohrer, ... Procedia Manufacturing 3, 3567-3574, 2015 | 12 | 2015 |
