| The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services YF Kuo, CM Wu, WJ Deng Computers in human behavior 25 (4), 887-896, 2009 | 2455 | 2009 |
| Towards an understanding of the behavioral intention to use 3G mobile value-added services YF Kuo, SN Yen Computers in Human Behavior 25 (1), 103-110, 2009 | 965 | 2009 |
| Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities YF Kuo, LH Feng International Journal of Information Management 33 (6), 948-962, 2013 | 486 | 2013 |
| Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions YF Kuo, CM Wu International Journal of Information Management 32 (2), 127-138, 2012 | 468 | 2012 |
| Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method YF Kuo, PC Chen Expert systems with applications 35 (4), 1930-1939, 2008 | 426 | 2008 |
| A study on service quality of virtual community websites YF Kuo Total Quality Management & Business Excellence 14 (4), 461-473, 2003 | 325 | 2003 |
| Effects of inertia and satisfaction in female online shoppers on repeat‐purchase intention: The moderating roles of word‐of‐mouth and alternative attraction YF Kuo, TL Hu, SC Yang Managing Service Quality: An International Journal 23 (3), 168-187, 2013 | 304 | 2013 |
| Revised importance–performance analysis: three-factor theory and benchmarking WJ Deng, YF Kuo, WC Chen The service industries journal 28 (1), 37-51, 2008 | 303 | 2008 |
| Integrating Kano’s model into web-community service quality YF Kuo Total Quality Management & Business Excellence 15 (7), 925-939, 2004 | 223 | 2004 |
| IPA–Kano model: A new tool for categorising and diagnosing service quality attributes YF Kuo, JY Chen, WJ Deng Total Quality Management & Business Excellence 23 (7-8), 731-748, 2012 | 186 | 2012 |
| 3G telecommunication operators’ challenges and roles: A perspective of mobile commerce value chain YF Kuo, CW Yu Technovation 26 (12), 1347-1356, 2006 | 161 | 2006 |
| Selection of mobile value-added services for system operators using fuzzy synthetic evaluation YF Kuo, PC Chen Expert Systems with Applications 30 (4), 612-620, 2006 | 150 | 2006 |
| Oppositional brand loyalty in online brand communities: Perspectives on social identity theory and consumer-brand relationship YF Kuo, JR Hou Journal of Electronic Commerce Research 18 (3), 254, 2017 | 125 | 2017 |
| Online auction service failures in Taiwan: Typologies and recovery strategies YF Kuo, ST Yen, LH Chen Electronic Commerce Research and Applications 10 (2), 183-193, 2011 | 107 | 2011 |
| Individual demographic differences and job satisfaction among information technology personnel: An empirical study in Taiwan K Ying-Feng, C Ling-Show International Journal of Management 21 (2), 221, 2004 | 99 | 2004 |
| Understanding e-learning service quality of a commercial bank by using Kano's model LH Chen, YF Kuo Total Quality Management 22 (1), 99-116, 2011 | 84 | 2011 |
| Personalization technology application to Internet content provider YF Kuo, LS Chen Expert Systems with Applications 21 (4), 203-215, 2001 | 46 | 2001 |
| Using the fuzzy synthetic decision approach to assess the performance of university teachers in Taiwan K Ying-Feng, C Ling-Show International journal of Management 19 (4), 593, 2002 | 41 | 2002 |
| Influences on employee career strategy adoption in the information service industry: superior leadership style or employee achievement motivation? K Ying-Feng International Journal of Management 23 (1), 176, 2006 | 37 | 2006 |
| The effects of framing messages and cause-related marketing on backing intentions in reward-based crowdfunding YF Kuo, CS Lin, LT Liu Journal of Retailing and Consumer Services 64, 102799, 2022 | 35 | 2022 |
