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Monica Wei
Monica Wei
Senior UX Researcher at Amazon
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Willingness to pay more for green products: The interplay of consumer characteristics and customer participation
S Wei, T Ang, VE Jancenelle
Journal of Retailing and Consumer Services 45, 230-238, 2018
2892018
Livestreaming vs pre-recorded: How social viewing strategies impact consumers’ viewing experiences and behavioral intentions
T Ang, S Wei, NA Anaza
European Journal of Marketing 52 (9/10), 2075-2104, 2018
1452018
The journey from customer participation in service failure to co-creation in service recovery
R Bagherzadeh, M Rawal, S Wei, JLS Torres
Journal of Retailing and Consumer Services 54, 102058, 2020
1052020
Does marketing activity contribute to a society’s well-being? The role of economic efficiency
MJ Sirgy, GB Yu, DJ Lee, S Wei, MW Huang
Journal of Business Ethics 107, 91-102, 2012
462012
Perceived cultural distance in intercultural service encounters: does customer participation matter?
T Ang, RS Liou, S Wei
Journal of Services Marketing 32 (5), 547-558, 2018
422018
Does the global vs. local scope matter? Contingencies of cause-related marketing in a developed market
S Wei, T Ang, R Liou
Journal of Business Research 108 (January 2020), 201-212, 2019
402019
The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment
S Wei, T Ang, NA Anaza
Journal of Service Management 30 (1), 23-47, 2019
372019
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
YS Huang, S Wei, T Ang
Journal of Business Ethics 178 (2), 519-535, 2022
302022
Recovering co-created service failures: the missing link of perceived justice and ethicalness
S Wei, T Ang, NA Anaza
Journal of Services Marketing, 2019
292019
Social distancing behavior during COVID-19: a TPB perspective
T Ang, S Wei, D Arli
Marketing Intelligence & Planning 39 (6), 809-824, 2021
282021
Why are some people not socially distancing during COVID-19? A segmentation study
D Arli, T Ang, S Wei
Journal of Social Marketing 11 (2), 65-81, 2021
92021
Market orientation heterogeneity and new joint venture formation announcements: creating value for parent firms
VE Jancenelle, S Wei, T Ang
Journal of Strategy and Management 13 (3), 433-451, 2020
52020
Structured Abstract: Toward an Understanding of Customer Citizenship Behavior—The Context of Airline Services
S Wei, T Ang
Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings …, 2017
12017
When the Rival Shines: Consumer-Brand Identification and Its Dark Sides
A Smar, S Wei, T Ang
Faculty Submissions, 56, 2021
2021
The Impact of Service Failures on Brand Perceptions: The Context of Sharing Economy: An Abstract
A Moore, S Wei
Academy of Marketing Science Annual Conference-World Marketing Congress, 353-354, 2021
2021
Incivility Among Employees as the Driver of Customer Unethical Behavior and Customer Citizenship Behavior: The Role of Customers’ Perceived Ethicality: An Abstract
YS Huang, S Wei, T Ang
Academy of Marketing Science Annual Conference, 405-406, 2020
2020
Selling Technologically Complex Products in Underdeveloped Markets: The Relative Roles of Issue Versus Solution Framing
S Wei, T Ang, A Mukherjee
ARBS 2020 Proceedings 7th Annual Conference March 26-27, 2020 Eastern …, 2020
2020
Customers' emotional and coping responses to service failures: The role of self-congruence
S Wei
Southern Illinois University at Carbondale, 2014
2014
Customers’ Responses to Service Failures: the Interactive Effects of Self-Congruence and Coping Strategy
T Ang, S Wei
ACR North American Advances, 2014
2014
Increasing Customer Compliance in Services: the Relative Importance of the Actual and the Ideal Self
S Wei, T Ang
ACR North American Advances, 2013
2013
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