| Antecedents and consequences of the service climate in boundary-spanning self-managing service teams A De Jong, K De Ruyter, J Lemmink Journal of Marketing 68 (2), 18-35, 2004 | 322 | 2004 |
| Adaptive versus proactive behavior in service recovery: the role of self‐managing teams A Jong, K De Ruyter Decision Sciences 35 (3), 457-491, 2004 | 313 | 2004 |
| Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions M Van Birgelen, A De Jong, K De Ruyter Journal of retailing 82 (4), 367-377, 2006 | 304 | 2006 |
| Customer-sales employee encounters: a dyadic perspective W Van Dolen, J Lemmink, K De Ruyter, A De Jong Journal of Retailing 78 (4), 265-279, 2002 | 258 | 2002 |
| Antecedents and consequences of group potency: A study of self-managing service teams A De Jong, K De Ruyter, M Wetzels Management science 51 (11), 1610-1625, 2005 | 217 | 2005 |
| Psychological safety and social support in groupware adoption: A multi-level assessment in education J Schepers, A de Jong, M Wetzels, K de Ruyter Computers & Education 51 (2), 757-775, 2008 | 199 | 2008 |
| How lead founder personality affects new venture performance: The mediating role of team conflict A De Jong, M Song, LZ Song Journal of Management 39 (7), 1825-1854, 2013 | 185 | 2013 |
| Comparing the generalizability of online and mail surveys in cross-national service quality research E Deutskens, A de Jong, K de Ruyter, M Wetzels Marketing letters 17, 119-136, 2006 | 149 | 2006 |
| Principles and principals: do customer stewardship and agency control compete or complement when shaping frontline employee behavior? J Schepers, T Falk, K De Ruyter, A De Jong, M Hammerschmidt Journal of Marketing 76 (6), 1-20, 2012 | 148 | 2012 |
| Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences M Van Birgelen, K de Ruyter, A de Jong, M Wetzels International Journal of Research in Marketing 19 (1), 43-64, 2002 | 145 | 2002 |
| Frontline employees' innovative service behavior as key to customer loyalty: Insights into FLEs' resource gain spiral R Maria Stock, A Jong, NA Zacharias Journal of Product Innovation Management 34 (2), 223-245, 2017 | 142 | 2017 |
| Linking employee confidence to performance: A study of self-managing service teams A De Jong, K De Ruyter, M Wetzels Journal of the Academy of Marketing Science 34 (4), 576-587, 2006 | 120 | 2006 |
| Properties that influence business process management maturity and its effect on organizational performance R Dijkman, SV Lammers, A De Jong Information Systems Frontiers 18, 717-734, 2016 | 112 | 2016 |
| Service climate in self‐managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business‐to‐business setting A Jong, K Ruyter, J Lemmink Journal of Management Studies 42 (8), 1593-1620, 2005 | 110 | 2005 |
| The adoption of information technology by self-managing service teams A De Jong, K de Ruyter, J Lemmink Journal of service research 6 (2), 162-179, 2003 | 85 | 2003 |
| Analysis and forecasting of demand during promotions for perishable items KH Van Donselaar, J Peters, A de Jong, RACM Broekmeulen International Journal of Production Economics 172, 65-75, 2016 | 82 | 2016 |
| The future of B2B customer solutions in a post-COVID-19 economy: Managerial issues and an agenda for academic inquiry EU Bond III, A de Jong, A Eggert, MB Houston, M Kleinaltenkamp, ... Journal of Service Research 23 (4), 401-408, 2020 | 80 | 2020 |
| Relationship between freight accessibility and logistics employment in US counties FP Van den Heuvel, L Rivera, KH Van Donselaar, A de Jong, Y Sheffi, ... Transportation Research Part A: Policy and Practice 59, 91-105, 2014 | 75 | 2014 |
| Key trends in business-to-business services marketing strategies: Developing a practice-based research agenda A De Jong, K De Ruyter, DI Keeling, A Polyakova, T Ringberg Industrial Marketing Management 93, 1-9, 2021 | 73 | 2021 |
| Alternative mechanisms guiding salespersons’ ambidextrous product selling M Van der Borgh, A de Jong, EJ Nijssen British Journal of Management 28 (2), 331-353, 2017 | 64 | 2017 |
Ko de RuyterKing's College, King's Business School, London, United Kingdom在 kcl.ac.uk 的电子邮件经过验证
