The RELQUAL scale: a measure of relationship quality in export market ventures C Lages, CR Lages, LF Lages Journal of business research 58 (8), 1040-1048, 2005 | 682 | 2005 |
The STEP scale: a measure of short-term export performance improvement LF Lages, CR Lages Journal of international marketing 12 (1), 36-56, 2004 | 302 | 2004 |
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement J Marbach, CR Lages, D Nunan Journal of Marketing Management 32 (5-6), 502-525, 2016 | 299 | 2016 |
Key drivers of frontline employee generation of ideas for customer service improvement CR Lages, NF Piercy Journal of Service Research 15 (2), 215-230, 2012 | 218 | 2012 |
Drivers of in‐group and out‐of‐group electronic word‐of‐mouth (eWOM) JL Abrantes, C Seabra, CR Lages, C Jayawardhena European Journal of Marketing, 2013 | 216 | 2013 |
The STRATADAPT scale: A measure of marketing strategy adaptation to international business markets L Filipe Lages, J Luís Abrantes, C Raquel Lages International marketing review 25 (5), 584-600, 2008 | 176 | 2008 |
Bringing export performance metrics into annual reports: The APEV scale and the PERFEX scorecard LF Lages, C Lages, CR Lages Journal of International Marketing 13 (3), 79-104, 2005 | 152 | 2005 |
Reshaping the contexts of online customer engagement behavior via artificial intelligence: A conceptual framework R Perez-Vega, V Kaartemo, CR Lages, NB Razavi, J Männistö Journal of Business Research 129, 902-910, 2021 | 148 | 2021 |
Corporate image: A service recovery perspective RB Mostafa, CR Lages, HA Shabbir, D Thwaites Journal of service research 18 (4), 468-483, 2015 | 138 | 2015 |
Challenges in conducting and publishing research on the Middle East and Africa in leading journals CR Lages, G Pfajfar, A Shoham International marketing review 32 (1), 52-77, 2015 | 109 | 2015 |
Consumer engagement in online brand communities: the moderating role of personal values J Marbach, C Lages, D Nunan, Y Ekinci European Journal of Marketing 53 (9), 1671-1700, 2019 | 104 | 2019 |
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm MK Clark, CR Lages, LD Hollebeek Journal of Business Research 121, 549-556, 2020 | 90 | 2020 |
The CURE scale: a multidimensional measure of service recovery strategy R Mostafa, C R. Lages, M Sääksjärvi Journal of Services Marketing 28 (4), 300-310, 2014 | 74 | 2014 |
Employees' external representation of their workplace: Key antecedents CR Lages Journal of Business Research 65 (9), 1264-1272, 2012 | 59 | 2012 |
European managers' perspective on export performance determinants LF Lages, C Lages, CR Lages Journal of Euromarketing 15 (2), 75-92, 2006 | 46 | 2006 |
Personality and the creativity of frontline service employees: linear and curvilinear effects FJ Coelho, CR Lages, CMP Sousa The International Journal of Human Resource Management 29 (17), 2580-2607, 2018 | 44 | 2018 |
Main consequences of prior export performance results: an exploratory study of European exporters LF Lages, C Lages, CR Lages Journal of Euromarketing 15 (4), 57-75, 2006 | 36 | 2006 |
A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework CR Lages, R Perez-Vega, S Kadić-Maglajlić, N Borghei-Razavi Journal of Business Research 161, 113779, 2023 | 31 | 2023 |
Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees CR Lages, NF Piercy, N Malhotra, C Simões The International Journal of Human Resource Management 31 (21), 2737-2760, 2020 | 28 | 2020 |
Marketing strategy and export performance: empirical evidence from the UK CR Lages, LF Lages CD-ROM Proceedings of the 32nd EMAC Conference, Glasgow, 2003 | 22 | 2003 |