| The benefits of “Guanxi”: The value of relationships in developing the Chinese market H Davies, TKP Leung, STK Luk, Y Wong Industrial marketing management 24 (3), 207-214, 1995 | 888 | 1995 |
| Success in Hong Kong: Factors Self-Reported by Successful Small Business Owners STK Luk Journal of Small Business Management 34 (3), pp68-74., 1996 | 385 | 1996 |
| Perception Gaps in customer expectations: Managers versus service providers and customers STK Luk, R Layton Service Industries Journal 22 (2), 109-128, 2002 | 327 | 2002 |
| Interaction behaviors leading to comfort in the service encounter AE Lloyd, STK Luk Journal of Services marketing 25 (3), 176-189, 2011 | 250 | 2011 |
| The moderator effect of monetary sales promotion on the relationship between brand trust and purchase behaviour STK Luk, LSC Yip Journal of Brand Management 15, 452-464, 2008 | 234 | 2008 |
| Chinese puzzles and paradoxes: Conducting business research in China A Roy, PGP Walters, STK Luk Journal of Business Research 52 (2), 203-210, 2001 | 228 | 2001 |
| Gender and age as moderators in the service evaluation process P Sharma, ISN Chen, STK Luk Journal of Services Marketing 26 (2), 102-114, 2012 | 165 | 2012 |
| The role of pre-consumption experience in perceived value of retailer brands: Consumers' experience from emerging markets K Jiang, ST Luk, S Cardinali Journal of Business Research 86, 374-385, 2018 | 134 | 2018 |
| An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong AE Lloyd, LSC Yip, STK Luk Tourism Management 32 (3), 520-533, 2011 | 132 | 2011 |
| An examination of the role of marketing culture in service quality STK Luk International Journal of Contemporary Hospitality Management 9 (1), 13-20, 1997 | 126 | 1997 |
| Value segmentation of tourists' expectations of service quality STK Luk, DCT de Leon, FW Leong, ELY Li Journal of Travel & Tourism Marketing 2 (4), 23-38, 1994 | 121 | 1994 |
| Managing direct selling activities in China: A cultural explanation STK Luk, L Fullgrabe, SCY Li Journal of Business Research 45 (3), 257-266, 1999 | 114 | 1999 |
| Structural changes in China’s distribution system STK Luk International Journal of Physical Distribution & Logistics Management 28 (1 …, 1998 | 110 | 1998 |
| The devil wears Prada or Zara: a revelation into customer perceived value of luxury and mass fashion brands AE Lloyd, STK Luk Journal of Global Fashion Marketing 1 (3), 129-141, 2010 | 109 | 2010 |
| Trust in Customer-Salesperson Relationship in China´s Retail Sector L Luk, Sherriff T. K, Albaum, Gerald, and Fullgrabe International Journal of Retail & Distribution Management, 41 (3), pp226-248, 2013 | 83* | 2013 |
| ¨Trust in Customer-Salesperson Relationship in China´s Retail Sector”, Luk, Sherriff T. K, Albaum, Gerald, and Fullgrabe International Journal of Retail & Distribution Management, 2013 | 83* | 2013 |
| Shopping motivation as a moderator in the retail service evaluation S TK Luk, P Sharma, I SN Chen Journal of services marketing 27 (1), 40-48, 2013 | 71 | 2013 |
| Managing Both Outcome and Process Quality is Critical to Quality of Hotel Service R 15. Luk, Sherriff T. K. and Layton Total Quality Management & Business Excellence Journal 15 (3), pp259-278, 2004 | 71* | 2004 |
| Managing Both Outcome and Process Quality is Critical to Quality of Hotel Service R 15. Luk, Sherriff T. K. and Layton Total Quality Management & Business Excellence Journal 15 (3), pp259-278., 0 | 71* | |
| Tourist shoppers’ evaluation of retail service: A study of cross-border versus international outshoppers P Sharma, ISN Chen, STK Luk Journal of Hospitality & Tourism Research 42 (3), 392-419, 2018 | 64 | 2018 |
