| Use of structural equation modeling in operations management research: Looking back and forward R Shah, SM Goldstein Journal of Operations management 24 (2), 148-169, 2006 | 1457 | 2006 |
| The service concept: the missing link in service design research? SM Goldstein, R Johnston, JA Duffy, J Rao Journal of Operations management 20 (2), 121-134, 2002 | 1411 | 2002 |
| The role of culture as driver of quality management and performance: infrastructure versus core quality practices M Naor, SM Goldstein, KW Linderman, RG Schroeder Decision sciences 39 (4), 671-702, 2008 | 456 | 2008 |
| An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria SM Meyer, DA Collier Journal of operations management 19 (4), 403-426, 2001 | 445 | 2001 |
| The role of clinical and process quality in achieving patient satisfaction in hospitals KA Marley, DA Collier, S Meyer Goldstein Decision Sciences 35 (3), 349-369, 2004 | 357 | 2004 |
| Aligning supply chain management characteristics and interorganizational information system types: an exploratory study R Shah, SM Goldstein, PT Ward IEEE transactions on engineering management 49 (3), 282-292, 2002 | 226 | 2002 |
| A service positioning matrix DA Collier, SM Meyer International Journal of Operations & Production Management 18 (12), 1223-1244, 1998 | 210 | 1998 |
| Employee development: an examination of service strategy in a high‐contact service environment SM Goldstein Production and Operations Management 12 (2), 186-203, 2003 | 201 | 2003 |
| Operations management in the supply chain R Schroeder, SM Goldstein Total Supply Chain Management (Seventh Ed). McGraw-Hill Education, 2018 | 178 | 2018 |
| The effect of location, strategy, and operations technology on hospital performance SM Goldstein, PT Ward, GK Leong, TW Butler Journal of Operations Management 20 (1), 63-75, 2002 | 177 | 2002 |
| Empirical support for the Baldrige Award framework in US hospitals SM Goldstein, SB Schweikhart Health care management review 27 (1), 62-75, 2002 | 173 | 2002 |
| Linking publicness to operations management practices: a study of quality management practices in hospitals SM Goldstein, M Naor Journal of Operations Management 23 (2), 209-228, 2005 | 149 | 2005 |
| Explaining anomalous high performance in a health care supply chain R Shah, SM Goldstein, BT Unger, TD Henry Decision Sciences 39 (4), 759-789, 2008 | 147 | 2008 |
| A methodology for constructing collective causal maps AJ Scavarda, T Bouzdine‐Chameeva, SM Goldstein, JM Hays, AV Hill Decision Sciences 37 (2), 263-283, 2006 | 146 | 2006 |
| A review of the causal mapping practice and research literature AJ Scavarda, T Bouzdin-Chameeva, S Goldstein, J Hays, A Hill Second world conference on POM and 15th annual POM conference 30, 2004 | 143 | 2004 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 112 | 2018 |
| Performance effects of physicians’ involvement in hospital strategic decisions SM Goldstein, PT Ward Journal of Service Research 6 (4), 361-372, 2004 | 101 | 2004 |
| Sage working group on vaccine hesitancy S Goldstein, NE MacDonald, S Guirguis Health communication and vaccine hesitancy. Vaccine 33 (34), 4212-4214, 2015 | 84 | 2015 |
| Ten years after: Interference of hospital slack in process performance benefits of quality practices SM Goldstein, AR Iossifova Journal of Operations Management 30 (1-2), 44-54, 2012 | 67 | 2012 |
| An empirical comparison of service matrices DA Collier, SM Meyer International Journal of Operations & Production Management 20 (6), 705-729, 2000 | 58 | 2000 |
