| How to support designers in getting hold of the immaterial material of software FK Ozenc, M Kim, J Zimmerman, S Oney, B Myers Proceedings of the SIGCHI Conference on Human Factors in Computing Systems …, 2010 | 100 | 2010 |
| Shifting trust: Examining how trust and distrust emerge, transform, and collapse in COVID-19 information seeking Y Zhang, N Suhaimi, N Yongsatianchot, JD Gaggiano, M Kim, SA Patel, ... Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems …, 2022 | 25 | 2022 |
| Understanding the use of crisis informatics technology among older adults Y Zhang, N Suhaimi, R Azghandi, MA Joseph, M Kim, J Griffin, AG Parker Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems …, 2020 | 23 | 2020 |
| The system diagrams: Shifting perspectives S Jun, M Kim, J Lee Design Issues 27 (2), 72-89, 2011 | 23 | 2011 |
| Deliberative democracy, online discussion, and project PICOLA (Public informed citizen online assembly) R Cavalier, M Kim, ZS Zaiss Online deliberation: Design, research, and practice/Eds. Davies T …, 2009 | 22 | 2009 |
| An inquiry into the nature of service: A historical overview (part 1) M Kim Design Issues 34 (2), 31-47, 2018 | 16 | 2018 |
| Investigating older adults’ attitudes towards crisis informatics tools: Opportunities for enhancing community resilience during disasters NM Suhaimi, Y Zhang, M Joseph, M Kim, AG Parker, J Griffin Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems …, 2022 | 14 | 2022 |
| A study of dignity as a principle of service design M Kim International Journal of Design 15 (3), 87, 2021 | 13 | 2021 |
| Design for dignity and procedural justice M Hagan, M Kim Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2017 …, 2018 | 13 | 2018 |
| The rapid embrace of legal design and the use of co-design to avoid enshrining systemic bias D Jackson, M Kim, JR Sievert Design Issues 36 (3), 16-30, 2020 | 10 | 2020 |
| Designing for participation: Dignity and autonomy of service (Part 2) M Kim Design Issues 34 (3), 89-102, 2018 | 10 | 2018 |
| What do we mean when we talk about trust in social media? A systematic review Y Zhang, JD Gaggiano, N Yongsatianchot, NM Suhaimi, M Kim, Y Sun, ... Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems …, 2023 | 8 | 2023 |
| The morphology of dignity: service storytelling and prototypes for a service design tool M Kim, D Srinivasan, X Zhou The Design Journal 22 (6), 793-812, 2019 | 7 | 2019 |
| Healthy aging adviser: Designing a service to support the life transitions and autonomy of older adults M Kim, V Ramdin, R Pozzar, P Fombelle, X Zhou, Y Zhang, M Jiang The Design Journal 25 (2), 143-164, 2022 | 6 | 2022 |
| The Poetics of Service: Making in the Age of Experience Y Lee, M Kim Design Issues 37 (3), 44-58, 2021 | 6 | 2021 |
| “guilty of talking too much”: How psychotherapists gamify therapy E Tochilnikova, A Patnaik, G Alsebayel, U Narayan, A Coeytaux, ... Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems …, 2022 | 5 | 2022 |
| Service storytelling: Exploring storytelling models in the context of the service design process M Kim, Y Lee Advances in Interdisciplinary Practice in Industrial Design: Proceedings of …, 2019 | 5 | 2019 |
| Rethinking system diagrams: From arranging components to organizing action, thought, and possibility S Jun, M Kim, J Lee | 5 | 2010 |
| The pain and pleasure of autonomy: the role of negative emotion in serviced reality storytelling M Kim, Y Lee Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2017 …, 2018 | 4 | 2018 |
| Design for participation: an inquiry into the nature of service M Kim Ph. D. Dissertation, Carnegie Mellon University, 2015 | 4 | 2015 |
