| Creating an engaged workforce: The impact of authentic leadership, transparent organizational communication, and work-life enrichment H Jiang, RL Men Communication research 44 (2), 225-243, 2017 | 419 | 2017 |
| How do AI-driven chatbots impact user experience? Examining gratifications, perceived privacy risk, satisfaction, loyalty, and continued use Y Cheng, H Jiang Journal of Broadcasting & Electronic Media 64 (4), 592-614, 2020 | 311 | 2020 |
| Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts Y Cheng, H Jiang Journal of Product & Brand Management 31 (2), 252-264, 2022 | 261 | 2022 |
| Crafting employee trust: from authenticity, transparency to engagement H Jiang, Y Luo Journal of Communication Management 22 (2), 138-160, 2018 | 214 | 2018 |
| AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior H Jiang, Y Cheng, J Yang, S Gao Computers in Human Behavior 134, 107329, 2022 | 144 | 2022 |
| Social media engagement as an evaluation barometer: Insights from communication executives H Jiang, Y Luo, O Kulemeka Public relations review 42 (4), 679-691, 2016 | 135 | 2016 |
| A model of work–life conflict and quality of employee–organization relationships (EORs): Transformational leadership, procedural justice, and family-supportive workplace … H Jiang Public relations review 38 (2), 231-245, 2012 | 124 | 2012 |
| Signaling, verification, and identification: The way corporate social advocacy generates brand loyalty on social media K Park, H Jiang International Journal of Business Communication 60 (2), 439-463, 2023 | 97 | 2023 |
| Toward a Relational Theory of Employee Engagement: Understanding Authenticity, Transparency, and Employee Behaviors H Jiang, H Shen International Journal of Business Communication, 2020 | 96 | 2020 |
| Cultivating quality employee-organization relationships: The interplay among organizational leadership, culture, and communication LR Men, H Jiang International Journal of Strategic Communication 10 (5), 462-479, 2016 | 95 | 2016 |
| Engaged at work? An employee engagement model in public relations H Shen, H Jiang Journal of Public Relations Research 31 (1-2), 32-49, 2019 | 91 | 2019 |
| Is it still just a women’s issue? A study of work-life balance among men and women in public relations L Aldoory, H Jiang, EL Toth, BL Sha Public Relations Journal 2 (4), 1-20, 2008 | 90 | 2008 |
| AI-Powered Mental Health Chatbots: Examining Users' Motivations, Active Communicative Action and Engagement After Mass-Shooting Disasters Y Cheng, H Jiang Journal of Contingencies and Crisis Management, 2020 | 80 | 2020 |
| Intersectionality and publics: How exploring publics’ multiple identities questions basic public relations concepts J Vardeman-Winter, N Tindall, H Jiang Public Relations Inquiry 2 (3), 279-304, 2013 | 80 | 2013 |
| Strategic social media use in public relations: Professionals’ perceived social media impact, leadership behaviors, and work-life conflict H Jiang, Y Luo, O Kulemeka International Journal of Strategic Communication 11 (1), 18-41, 2017 | 72 | 2017 |
| Leading in the digital age: A study of how social media are transforming the work of communication professionals H Jiang, Y Luo, O Kulemeka Telematics and informatics 33 (2), 493-499, 2016 | 63 | 2016 |
| Effective public relations leadership in organizational change: A study of multinationals in mainland China Y Luo, H Jiang Journal of Public Relations Research 26 (2), 134-160, 2014 | 63 | 2014 |
| Functional silos, integration & encroachment in internal communication MS Neill, H Jiang Public Relations Review 43 (4), 850-862, 2017 | 59 | 2017 |
| Supportive organizational environment, work-life enrichment, trust and turnover intention: A national survey of PRSA membership H Jiang, H Shen Public Relations Review 44 (5), 681-689, 2018 | 57 | 2018 |
| The impact of perceptual and situational factors on environmental communication: a study of citizen engagement in China H Jiang, JN Kim, B Liu, Y Luo Environmental Communication 13 (5), 582-602, 2019 | 56 | 2019 |
