| You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery N Masorgo, S Mir, AR Hofer Journal of Business Logistics 44 (4), 666-692, 2023 | 13 | 2023 |
| Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice I Russo, N Masorgo, DM Gligor International Journal of Physical Distribution & Logistics Management 52 (8 …, 2022 | 12 | 2022 |
| Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry N Masorgo, S Mir, AR Hofer Transportation Journal 61 (3), 231-262, 2022 | 11 | 2022 |
| E-logistics service quality in the digital era: key drivers for gaining customer satisfaction and loyalty I Russo, I Confente, N Masorgo The 7th International Research Symposium of the SGBED, 14-23, 2019 | 9 | 2019 |
| The Future of Omni-Channel Retail: Predictions in the Age of Amazon N Masorgo Transportation Journal 61 (1), 118-122, 2022 | 2 | 2022 |
| Searching for the right operations strategy to manage the repair process across the reverse supply chain I Russo, N Masorgo Sinergie Italian Journal of Management 37 (2), 17-33, 2019 | 1 | 2019 |
| Sharing Economy Last Mile Delivery: Three Essays Addressing Operational Challenges, Customer Expectations, and Supply Uncertainty N Masorgo University of Arkansas, 2023 | | 2023 |
| Analisi Delle Infrastrutture Logistiche Del Nord Adriatico I Russo, N Masorgo LA CITTÀ DI VITA CENTO ANNI DOPO Fiume, d’Annunzio e il lungo Novecento …, 2020 | | 2020 |
