How does innovation emerge in a service ecosystem? JD Chandler, I Danatzis, C Wernicke, MA Akaka, D Reynolds Journal of Service Research 22 (1), 75-89, 2019 | 165 | 2019 |
Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem I Danatzis, IO Karpen, M Kleinaltenkamp Journal of Service Research 25 (2), 260–280, 2022 | 31 | 2022 |
Customer capabilities for solution offerings in business markets L Elgeti, I Danatzis, M Kleinaltenkamp Industrial Marketing Management 90, 44-59, 2020 | 22 | 2020 |
Strategic Enablement Investments: Exploring Differences in Human and Technological Knowledge Transfers to Supply Chain Partners K Plangger, M Montecchi, I Danatzis, M Etter, J Clement Industrial Marketing Management 91, 187-195, 2020 | 19 | 2020 |
Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It I Danatzis, J Möller-Herm Journal of Service Research 26 (3), 459 - 475, 2023 | 9 | 2023 |
Produktivität im Gesundheitssektor–Wertschöpfung in Nutzungsprozessen M Kleinaltenkamp, I Danatzis, C Wernicke Dienstleistungen im Gesundheitssektor: Produktivität, Arbeit und Management …, 2014 | 9 | 2014 |
We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers I Danatzis, J Möller, C Mathies Journal of Service Management Research 4 (2-3), 84-99, 2020 | 4 | 2020 |
Curbing customer-to-customer misbehavior contagion in the sharing economy I Danatzis, J Möller-Herm, S Herm Journal of Business Research 173, 114460, 2024 | | 2024 |