Editorial Board EOV RE Stevens, DL Loudon, NG Barnes, BW Becker, N Bhutada, KD Bopp, ... Services Marketing Quarterly 35 (4), 2014 | 4903* | 2014 |
Drivers of market orientation and performance in service firms M Van Egeren, S O’Connor Journal of Services Marketing 12 (1), 39-58, 1998 | 297 | 1998 |
Perceptual gaps in understanding patient expectations for health care service quality SJ O'Connor, HQ Trinh, RM Shewchuk Health care management review 25 (2), 7-23, 2000 | 253 | 2000 |
The great gap. Physicians' perceptions of patient service quality expectations fall short of reality. SJ O'Connor, RM Shewchuk, LW Carney Journal of health care marketing 14 (2), 32-39, 1993 | 205* | 1993 |
Building an understanding of the competencies needed for health administration practice. RM Shewchuk, SJ O'Connor, DJ Fine Journal of Healthcare Management/American College of Healthcare Executives …, 2004 | 162 | 2004 |
The strategic behavior of US rural hospitals: a longitudinal and path model examination HQ Trinh, SJ O'Connor Health Care Management Review 25 (4), 48-64, 2000 | 121 | 2000 |
The end of autonomy? Reflections on the postprofessional physician SJ O'Connor, JA Lanning Health Care Management Review 17 (1), 63-72, 1992 | 90 | 1992 |
A model of service quality perceptions and health care consumer behavior SJ O'connor, RM Shewchuk, MR Bowers Journal of Hospital Marketing 6 (1), 69-92, 1992 | 89 | 1992 |
Service quality revisited: Striving for a new orientation SJ O'Connor, RM Shewchuk Journal of Healthcare Management 40 (4), 535-552, 1995 | 76 | 1995 |
Helpful or harmful? The impact of strategic change on the performance of US urban hospitals HQ Trinh, SJ O'Connor Health Services Research 37 (1), 143, 2002 | 69 | 2002 |
Commentary-patient satisfaction: what is the point? SJ O'Connor, R Shewchuk Health Care Management Review 28 (1), 21-24, 2003 | 60 | 2003 |
Public hospitals in financial distress: Is privatization a strategic choice? Z Ramamonjiarivelo, R Weech-Maldonado, L Hearld, N Menachemi, ... Health care management review, 2014 | 50 | 2014 |
The Influence of Perceived Hospital Service Quality on Patient Satisfaction and Intentions to Return. S O'Connor, R Shewchuk Academy of Management Proceedings 1989 (1), 95-99, 1989 | 44 | 1989 |
The relationship between emergency department wait times and inpatient satisfaction PJ Davenport, SJ O’Connor, JM Szychowski, AY Landry, SR Hernandez Health Marketing Quarterly 34 (2), 97-112, 2017 | 41 | 2017 |
An integrative overview of the quality dimension: Marketing implications for the consumer-oriented health care organization SJ O'Connor, MR Bowers Medical care review 47 (2), 193-219, 1990 | 41 | 1990 |
The relationship of hospital CEO characteristics to patient experience scores C Galstian, L Hearld, SJ O’Connor, N Borkowski Journal of Healthcare Management 63 (1), 50-61, 2018 | 37 | 2018 |
DOING MORE WITH LESS, AND DOING IT NICER: THE ROLE OF SERVICE ORIENTATION IN HEALTH CARE ORGANIZATIONS. SJ O'Connor, RM Shewchuk Academy of Management Proceedings 1995 (1), 120-124, 1995 | 37 | 1995 |
The health care quality quagmire: some signposts. JA Lanning, SJ O'Connor Hospital & health services administration 35 (1), 39-54, 1989 | 37 | 1989 |
In search of service quality measures: some questions regarding psychometric properties RM Shewchuk, SJ O'Connor, JB White Health Services Management Research 4 (1), 65-75, 1991 | 34 | 1991 |
Satisfaction with nursing homes. The design of employees' jobs can ultimately influence family members' perspectives. TM Steffen, PC Nystrom, SJ O'Connor Journal of health care marketing 16 (3), 34-38, 1995 | 33* | 1995 |