Undervalued or overvalued customers: Capturing total customer engagement value V Kumar, L Aksoy, B Donkers, R Venkatesan, T Wiesel, S Tillmanns Journal of service research 13 (3), 297-310, 2010 | 2092 | 2010 |
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics B Cooil, TL Keiningham, L Aksoy, M Hsu Journal of marketing 71 (1), 67-83, 2007 | 1068 | 2007 |
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007 | 729 | 2007 |
A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007 | 611 | 2007 |
The long-term stock market valuation of customer satisfaction L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın Journal of Marketing 72 (4), 105-122, 2008 | 387 | 2008 |
Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020 | 344 | 2020 |
Customer engagement in a big data world W Kunz, L Aksoy, Y Bart, K Heinonen, S Kabadayi, FV Ordenes, M Sigala, ... Journal of Services Marketing 31 (2), 161-171, 2017 | 333 | 2017 |
Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008 | 203 | 2008 |
Data‐driven services marketing in a connected world V Kumar, V Chattaraman, C Neghina, B Skiera, L Aksoy, A Buoye, ... Journal of Service Management 24 (3), 330-352, 2013 | 200 | 2013 |
How do you measure what you can't define? The current state of loyalty measurement and management L Aksoy Journal of Service Management 24 (4), 356-381, 2013 | 198 | 2013 |
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin Managing Service Quality: An International Journal 15 (2), 172-181, 2005 | 185 | 2005 |
A five-component customer commitment model: implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015 | 183 | 2015 |
Embedding brands within media content: The impact of message, media, and consumer characteristics on placement efficacy N Bhatnagar, L Aksoy, SA Malkoc The psychology of entertainment media, 110-127, 2003 | 172 | 2003 |
Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale F Li, L Aksoy Journal of Business and Psychology 21, 313-329, 2007 | 169 | 2007 |
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham Journal of Interactive Marketing 27 (1), 74-82, 2013 | 158 | 2013 |
Loyalty myths: hyped strategies that will put you out of business--and proven tactics that really work TL Keiningham, TG Vavra, L Aksoy, H Wallard John Wiley & Sons, 2005 | 155 | 2005 |
A holistic examination of Net Promoter TL Keiningham, L Aksoy, B Cooil, TW Andreassen, L Williams Journal of Database Marketing & Customer Strategy Management 15 (2), 79-90, 2008 | 154 | 2008 |
An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39, 198-215, 2011 | 146 | 2011 |
Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014 | 140 | 2014 |
Türkiye’de marka kişiliği oluşturan boyutlar. 12 L Aksoy, A Özsomer Ulusal Pazarlama Kongresi Bildiriler Kitabı 1, 14, 2007 | 131 | 2007 |