Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators CA De Matos, CAV Rossi Journal of the Academy of marketing science 36, 578-596, 2008 | 1688 | 2008 |
Consumer attitudes toward counterfeits: a review and extension C Augusto de Matos, C Trindade Ituassu, CA Vargas Rossi Journal of consumer Marketing 24 (1), 36-47, 2007 | 603 | 2007 |
Service recovery paradox: a meta-analysis CA De Matos, JL Henrique, C Alberto Vargas Rossi Journal of service research 10 (1), 60-77, 2007 | 518 | 2007 |
Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining C Augusto de Matos, CA Vargas Rossi, R Teixeira Veiga, V Afonso Vieira Journal of Services Marketing 23 (7), 462-475, 2009 | 278 | 2009 |
Customer reactions to service failure and recovery in the banking industry: the influence of switching costs C Augusto de Matos, J Luiz Henrique, F de Rosa Journal of Services Marketing 27 (7), 526-538, 2013 | 185 | 2013 |
The different roles of switching costs on the satisfaction‐loyalty relationship C Augusto de Matos, J Luiz Henrique, F De Rosa International Journal of Bank Marketing 27 (7), 506-523, 2009 | 158 | 2009 |
Comportamento do consumidor de produtos orgânicos: uma aplicação da teoria do comportamento planejado A Hoppe, MD De Barcellos, LM Vieira, CA De Matos BASE Revista de Administração e Contabilidade da Unisinos 9 (2), 174-188, 2012 | 136 | 2012 |
Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions CA De Matos, CAV Rossi International Journal of Consumer Studies 31 (1), 109-116, 2007 | 104 | 2007 |
The influence of personal values and demographic variables on customer loyalty in the banking industry JL Henrique, CA Matos International Journal of bank marketing 33 (4), 571-587, 2015 | 103 | 2015 |
Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors CA De Matos, VA Vieira, RT Veiga The service industries journal 32 (14), 2203-2217, 2012 | 68 | 2012 |
Avaliação da qualidade percebida de serviços: um estudo em uma organização não-governamental CA de Matos, RT Veiga Caderno de Pesquisas em Administração 7 (3), 27-42, 2000 | 60 | 2000 |
A cross-cultural investigation of customer reactions to service failure and recovery CA Matos, DVH Fernandes, RP Leis, G Trez Journal of International Consumer Marketing 23 (3-4), 211-228, 2011 | 58 | 2011 |
Avaliação das relações entre qualidade de serviço do site, satisfação, valor percebido, lealdade e boca a boca por meio de um modelo teórico VA Vieira, CA de Matos, LA Slongo Revista de Administração-RAUSP 44 (2), 131-146, 2009 | 58 | 2009 |
Antecedents of indebtedness for low-income consumers: The mediating role of materialism CA Matos, V Vieira, K Bonfanti, FMB Mette Journal of consumer marketing 36 (1), 92-101, 2019 | 57 | 2019 |
The predictors of sales performance: a study with wholesale sellers PH Donassolo, CA Matos Revista brasileira de gestão de negócios 16, 448-465, 2014 | 50* | 2014 |
The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators CA Matos, A Krielow Journal of Business & Industrial Marketing 34 (4), 767-778, 2019 | 49 | 2019 |
Meta-análise em marketing VA Brei, VA Vieira, CA De Matos Revista Brasileira de Marketing 13 (2), 84-97, 2014 | 48 | 2014 |
Uma generalização empírica sobre comunicação boca a boca usando metanálise CA Matos Revista de Administração Contemporânea 15, 877-896, 2011 | 42 | 2011 |
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory ML Pereira, M de La Martinière Petroll, JC Soares, CA Matos, ... International Journal of Retail & Distribution Management 51 (1), 39-58, 2023 | 40 | 2023 |
Explanatory mechanisms of the decision to buy on credit: The role of materialism, impulsivity and financial knowledge FMB Mette, CA de Matos, SF Rohden, MC Ponchio Journal of Behavioral and Experimental Finance 21, 15-21, 2019 | 39 | 2019 |