The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay H Song, AL Tucker, KL Murrell Management Science 62 (12), 3032-3053, 2015 | 285 | 2015 |
Closing the productivity gap: Improving worker productivity through public relative performance feedback and validation of best practices H Song, AL Tucker, KL Murrell, DR Vinson Management Science 64 (6), 2628-2649, 2018 | 246* | 2018 |
Capacity pooling in hospitals: The hidden consequences of off-service placement H Song, A Tucker, R Graue, S Moravick, J Yang Management Science 66 (9), 3825-3842, 2020 | 104 | 2020 |
Disruptions in preventive care: Mammograms during the COVID‐19 pandemic H Song, A Bergman, AT Chen, D Ellis, G David, AB Friedman, AM Bond, ... Health Services Research 56 (1), 95-101, 2021 | 90 | 2021 |
Telemedicine catches on: changes in the utilization of telemedicine services during the COVID-19 pandemic AB Friedman, S Gervasi, H Song, AM Bond, AT Chen, A Bergman, ... The American journal of managed care 28 (1), e1-e6, 2022 | 89 | 2022 |
Development and Validation of the Primary Care Team Dynamics Survey H Song, AT Chien, J Fisher, J Martin, AS Peters, K Hacker, MB Rosenthal, ... Health Services Research 50 (3), 897–921, 2015 | 71 | 2015 |
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers: A mixed methods study H Song, M Ryan, S Tendulkar, J Fisher, J Martin, AS Peters, JP Frolkis, ... Health Care Management Review 42 (1), 28-41, 2017 | 70 | 2017 |
Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals H Song, RS Huckman | 61* | 2018 |
The Impact of the Non-essential Business Closure Policy on Covid-19 Infection Rates H Song, RM McKenna, AT Chen, G David, A Smith-McLallen International Journal of Health Economics and Management, 2021 | 53 | 2021 |
Pooling Queues with Strategic Servers: The Effects of Customer Ownership M Armony, G Roels, H Song Operations Research 69 (1), 13-29, 2021 | 53* | 2021 |
Learning in Temporary Teams: The Varying Effects of Partner Exposure by Team Member Role SH Kim, H Song, M Valentine Organization Science, 2022 | 38* | 2022 |
Time is the Wisest Counselor of All: The Value of Provider-Patient Engagement Length in Home Health Care H Song, E Andreyeva, G David Management Science 68 (1), 420-441, 2022 | 25* | 2022 |
Performance Improvement in Health Care Organizations H Song, AL Tucker Foundations and Trends® in Technology, Information and Operations Management …, 2016 | 23 | 2016 |
Quality of Care H Song, S Veeraraghavan Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st …, 2018 | 22 | 2018 |
"I Quit": Schedule Volatility as a Driver of Voluntary Employee Turnover A Bergman, G David, H Song Manufacturing & Service Operations Management, 2023 | 18* | 2023 |
The Role of Schedule Volatility in Home Health Nursing Turnover A Bergman, H Song, G David, J Spetz, M Candon Medical Care Research and Review 79 (3), 382-393, 2022 | 17 | 2022 |
How Digital Transformation Can Improve Hospitals’ Operational Decisions SH Kim, H Song Harvard Business Review, 2022 | 17 | 2022 |
The association of geographic dispersion with outcomes among hospitalized pulmonary service patients R Kohn, MO Harhay, GE Weissman, GL Anesi, B Bayes, H Song, ... Annals of the American Thoracic Society 17 (2), 249-252, 2020 | 12 | 2020 |
How Hospitals Can Meet the Needs of Non-Covid Patients During the Pandemic H Song, G Ezaz, SR Greysen, SD Halpern, R Kohn Harvard Business Review, 2020 | 11 | 2020 |
Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness H Song, M Armony, G Roels INSEAD Working Paper, 2022 | 10* | 2022 |