| How-to bureaucracy: A concept of citizens’ administrative literacy M Döring Administration & Society 53 (8), 1155-1177, 2021 | 80 | 2021 |
| Mitigating Psychological Costs–The Role of Citizens’ Administrative Literacy and Social Capital M Döring, JK Madsen Public Administration Review, 2022 | 28 | 2022 |
| Thank you for sharing! How knowledge sharing and information availability affect public employees’ job satisfaction C Fischer, M Döring International Journal of Public Sector Management, 2021 | 23 | 2021 |
| ‘Explain, but make no excuses’: service recovery after public service failures M Döring Public Management Review 24 (5), 799-817, 2022 | 15 | 2022 |
| The Sequence of Isomorphism—: The Temporal Diffusion Patterns of Quality Management in Higher Education Institutions and Hospitals M Seyfried, M Döring, M Ansmann Administration & Society 54 (1), 87-116, 2022 | 12 | 2022 |
| Processing stereotypes: professionalism confirmed or disconfirmed by sector affiliation? M Döring, J Willems International Public Management Journal, 1-19, 2021 | 10 | 2021 |
| Cream‐Skimming at the frontline: The role of administrative literacy M Döring, S Jilke Public Administration, 2022 | 9 | 2022 |
| How-To Bureaucracy: Administrative Literacy of Citizens M Döring Annual Meeting of the European Group of Public Administration, Lausanne …, 2018 | 9 | 2018 |
| Standardisierter Datenaustausch M Döring, S Noack Handbuch Digitalisierung in Staat und Verwaltung, 1-11, 2020 | 7 | 2020 |
| Folgen der Digitalisierung auf öffentliche Dienstleistungen M Döring, S Löbel Handbuch Digitalisierung in Staat und Verwaltung, 1-9, 2020 | 6 | 2020 |
| Was Bürger bem (a) erken: Eine Evaluation des Maerkers Brandenburg M Döring, S Mucha | 5 | 2013 |
| The public encounter-dynamics of citizen-state interactions M Döring Universität Potsdam, 2019 | 4 | 2019 |
| Thank you for sharing C Fischer, M Döring How knowledge sharing and information availability affect employees ‘job …, 2017 | 3 | 2017 |
| Open Government: der Versuch einer Abgrenzung M Heine, M Döring, S Noack | 3 | 2013 |
| A trifold research synthesis on AI-induced service automation M Döring, L Hohensinn Research Handbook on Public Management and Artificial Intelligence, 27-44, 2024 | 2 | 2024 |
| It's not merely about the content: How rules are communicated matters to administrative burden M Baekgaard, M Döring, MK Thomsen Public Administration Review, 2023 | 2 | 2023 |
| Effektivität von Stellenanzeigen im öffentlichen Sektor D Vogel, M Döring, M Sievert SocArXiv, 2022 | 2 | 2022 |
| Der Einfluss von Verwaltungskultur auf die Verwendung von Performance-Daten M Döring Eine quantitative Untersuchung der deutschen kreisfreien Städte, 2012 | 2 | 2012 |
| It Takes (at least) Two to Tango-Investigating Interactional Dynamics between Clients and Caseworkers in Public Encounters M Döring, N Drathschmidt, SPP Nielsen Public Administration Review, 2024 | 1 | 2024 |
| Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool M Döring, KS Mikkelsen, JK Madsen, KB Haug Government Information Quarterly 41 (1), 101911, 2024 | 1 | 2024 |
